The device isn't powering up.
The device isn't powering up.
You're experiencing an issue where your green LED isn't turning on despite showing a voltage reading of 12.2 V. Could you clarify if the LED is connected correctly and if there are any other components in the circuit? Also, check for power supply stability and connections.
Have you attempted to return it through the warranty process? The voltage indicates the PSU is functioning? Does it react to power button presses?
I haven't attempted the RMA process yet, but I recommend reaching out to ugreen. The device doesn't respond when I press the button.
The device might have issues despite being faulty. Many problems can occur with these small home NAS units. I purchased one from someone else, and the bootloader chip failed. Fixing it could be expensive—maybe it works, or you might have to discard it. Eventually, I connected the hard drive to my PC and set up an SMB server. The performance is decent, but it demands keeping the computer running continuously all day.