The constant black screen issue occurs during gameplay.
The constant black screen issue occurs during gameplay.
I upgraded my power supply to one rated at 1000w, which resolved the instability. Previously, I was using a 750w unit with an RX 7900 XTX, which was suggested to work best with a 850w PSU. Despite not experiencing problems for more than a year, I found it strange that crashes began suddenly. After reinstalling Windows before changing the PSU, the drivers stopped failing when my PC would restart on its own rather than freezing to a black screen. It seems there might have been an issue with the Windows installation itself.
In summary, if you're encountering similar issues, consider switching your PSU to match the recommended wattage for your GPU. If problems persist, another attempt at reinstalling Windows could help.
Details:
This week, my system would frequently crash during gameplay. For short durations—ranging from a few minutes to over an hour—a brief audio loop would occur, followed by the screen going dark while fans spun rapidly. Temperatures were normal (around 67-75°C), and both CPU and GPU temperatures remained stable. After the blackout, I had to manually shut down and restart the PC. The crashes also damaged my display driver, causing only the connected display to work, slowing performance, and preventing AMD Adrenalin from launching. I resorted to using DDU and reinstalling drivers before the issue resolved.
What I've tried:
- Updated the latest display and chipset drivers from AMD.
- Inspected PC connections for damage (no issues found).
- Viewed Event Viewer for DCOM 1084 errors; followed a repair video.
(Link: https://youtu.be/O8CRr4sg-6k?si=IgACK5UgXy1hQu3C)
Steps taken:
- Removed display drivers via Display Manager and ran sfc /scannow in Command Prompt, which detected corrupted files.
- This cleared errors temporarily but the crashes continued.
Device info:
- Model: Samsung 990 Pro
- Installed ~1 month ago
- Functioning intermittently; resets often restore stability.
Additional observations:
- The issue started during KCD2, which was installed on the Samsung drive. I assumed the game crash was due to the drive, so I removed it and tried using it on the C drive.
- Persistent problems also appeared after a short car ride (weekly commute).
- My PC occasionally makes a loud thumping noise, possibly related to the hard drive.
- I experience coil whine for a few months now; it usually only occurs in games like Witcher 3.
- No overclocking detected; only EXPO is enabled.
- I have access to a spare PC and plan to test swapping GPU and PSU without replacing hardware.
Thank you for your attention.
What is the age of the PSU in your setup? I plan to obtain a well-built PSU with 850W capacity from a friend or neighbor, either by borrowing or acquiring it without purchasing, and check if the problem continues.
What is the age of the PSU in your setup? I plan to obtain a well-built PSU with 850W capacity from a friend or neighbor, either by borrowing or acquiring it without purchasing, and check if the problem continues.
The PSU is a RM750 from 2019 that I purchased in 2020. If necessary, I can borrow a newer RM850 from a friend. The BIOS version is American Megatrends Inc. 5302, dated 20-10-2023. I'm currently on 24H2. I've tried running DDU in safe mode as instructed, but I haven't used the driver setup with administrator privileges. The latest driver version is 25.3.1.