The computer shuts down without any input from the user.

F5F Stay Refreshed Hardware Desktop The computer shuts down without any input from the user.

Mind_YT
Member

05-15-2023, 05:33 PM

The monitor and keyboard lights turn off while the case fans and other lights stay on. This occurs unexpectedly during games or browsing. Possible causes and next steps for diagnosis are included.

Mind_YT

05-15-2023, 05:33 PM #1

The monitor and keyboard lights turn off while the case fans and other lights stay on. This occurs unexpectedly during games or browsing. Possible causes and next steps for diagnosis are included.

Roi_Des_Pandas
Member

05-16-2023, 03:13 AM

complete system specifications available. brand and model of the power supply included.

Roi_Des_Pandas

05-16-2023, 03:13 AM #2

complete system specifications available. brand and model of the power supply included.

TheBozoPlays
Senior Member

642

05-17-2023, 08:38 AM

AMD Ryzen 5600 @ 4.2ghz processor
RTX 2070 Super graphics card
RTX 2x16gb 3600mhz RAM
B450M A-PRO MAX motherboard
EVGA 750 GA 80plus GOLD power supply
No overheating detected, tried re-seating the GPU and purchased a replacement to resolve the issue. Connector on PSU side was reconnected and everything reassembled. Still experiencing problems—occasional boot failures and random shutdowns. Motherboard fault suspected?

TheBozoPlays

05-17-2023, 08:38 AM #3

packerfarr
Member

119

06-02-2023, 01:54 PM

Received it just in time after spending half a day fixing issues. Any suggestions to help identify the issue while the system remains active? I don’t want it to keep failing and staying offline for more days 😭

packerfarr

06-02-2023, 01:54 PM #4