The computer shuts down during gaming.
The computer shuts down during gaming.
Hey everyone.
I'm facing a problem where my machine shuts down during certain games.
Details
CASE: Cooler Master HAF 500
COOLER: Corsair H100i
CPU: Ryzen 7 7800X3D
MOBO: ASUS ROG STRIX B650-A GAMING WIFI
RAM: G.SKILL 32G 2X D5 6000 C36 FX B
GPU: AMD Radeon RX 6700 XT XFX
PSU: Corsair 850W Gold
M.2: CT2000T500SSD8 2TB and HP SSD EX950 1TB
HDD: WDC WD10EZEX-60WN4A0 1TB and WDC WD40EZAZ-00SF3B0 4TB
OS: Windows 10 22H2 Build 19045.6093
I recently purchased the Ryzen 7 7800X3D bundle from Micro Center, and it performed exceptionally well. It handled demanding tasks smoothly without any trouble. Later, I upgraded to a 1440p widescreen monitor and continued to function perfectly. However, earlier this year, while playing Rust with friends, the game would abruptly turn my screen black and force a system reboot—sometimes within ten minutes, other times after about forty-five minutes of playtime. This repeatedly annoyed me, and despite all efforts, I couldn't resolve it. So I decided to stop playing Rust.
I tried reinstalling the driver using DDU in safe mode. I've always used AMD with this Windows version.
Troubleshooting attempts:
- Installed a fresh Windows.
- Connected two PCI-E cables from the PSU to the GPU instead of one.
- Disabled XMP and resizable bar settings.
- Switched to an older monitor model.
- Ran memtest on the RAM.
- Configured the PCI-E lane for my GPU to Gen4.
- Adjusted GPU power scaling to -5 (following manufacturer guidance).
- Updated BIOS.
I also tried using older drivers recommended by some users on Reddit.
I replaced the GPU and RAM, but I still faced issues. I haven't enabled overclocking, and temperatures remain within normal ranges. I've run Furmark for an hour without shutdowns, but Nightreign and Rust seem to cause instability. Nightreign would power off my machine in under five minutes each time. I checked the event viewer, and the only relevant message around event 41 was:
"The driver Driver\WudfRd failed to load for the device ROOT\DISPLAY\0000."
This suggested a possible issue with the GPU or monitor drivers, though I've verified that doesn't seem to be the case. The problem persists across many titles—CS2, RL, FN, WOW, BF1, Marvel Rivals, VR, etc.—without any freezes or dropped frames. It's frustrating because I'm ready to play Nightreign with friends, but my machine keeps shutting down unexpectedly.
I've shared my Windows logs for reference. Thank you for your time and support. It would mean a lot if anyone could help. I've been dealing with this issue for some time now and have given up on it until now. I really hope to enjoy Nightreign soon.
Best regards,
[Your Name]
The PSU's make and model (or part number) is provided. Its age and whether it was purchased new or used/refurbished are also clear. In a similar way, I have a Seasonic 650W Titanium, and I hope you can correctly identify which one I own—your chances are much higher than mine.
Even low-quality components can maintain voltage specifications during idle. Therefore, using a multimeter to test a power supply becomes irrelevant. It makes sense to assess the vehicle's condition simply because the engine runs.
I didn't consider posting this, but it's a CP-9020200-NA model from Best Buy, less than two years old. Thanks for bringing it to my attention and your response!
I own a multi-meter, so I might attempt this, but I received a spare GPU and RAM set from a friend for testing. The GPU previously had problems because of a bad BIOS profile, but now it's working fine except for this strange black screen.
This morning I struggled to play BF6 for over three minutes. After launching the game, it would shut down right at the loading screen. New issues appeared—while I was navigating through tabs, Discord slowed down, my mouse responsiveness dropped, and Discord froze completely. The game remained open with some animations, but my cursor became stuck and I couldn’t click until the computer powered off. Instead of a standard black screen, I saw two blue screens displaying repeating images and parts of the BSOD. I attempted to upload an image, but it wasn’t accepted by imgur because of the file type. Despite these problems, I borrowed a RAM kit and a GPU from a friend, replaced my memory, and was able to load BF6 and play for about three hours without any blue screen issues, similar to my previous experience.
Your PSU model is a Corsair RMx 2021 version. This quality PSU is fine, but the problem lies in its slim design. Still, there are exceptions even among top models.
Random reboots or shutdowns usually stem from two problems:
1. The CPU/GPU overheats and the system shuts down to avoid damage.
2. The PSU doesn’t provide enough power to the GPU or maintains unstable voltage for the PC.
First, check your CPU/GPU temperatures—both when idle and under load. If they’re normal, it’s likely the PSU is the culprit.
To eliminate the PSU issue, test it with a known good, high-quality alternative.
The PSUs I own are: Seasonic PRIME 650 80+ Titanium [SSR-650TD] and Seasonic PRIME TX-650 80+ Titanium [SSR-650TR].
If you could have predicted the problem, there’s a 66% chance you’d guess correctly in the first attempt, given only three different 650W 80+ Titanium PSUs from Seasonic.
It might be worth checking your RAM—how many memtest86 passes did you run? Were they all successful (15 tests)? If fixing the RAM resolves the issue, then it’s likely a hardware problem. But if reboots return even after replacing RAM, temperatures, GPU, or PSU could still be the cause. Let us know how it’s progressing so we can help further.
not based on prior experience, i've only purchased quality power supplies and only one was tested beyond specifications under light use.
Try a few long shots.
Disconnect the GPU and then reconnect it. It’s as straightforward as an unstable link. When the GPU increases power during intense gaming, it gets hot and can alter the card’s shape, leading to disconnection. Older games might be less demanding, so this effect may not occur.
Another factor could be that older titles aren’t using as much VRAM as newer ones, while your recent games are. If some memory on the card is deteriorating, it might be the cause of your problems.
An approach to test would be to use MSI Afterburner and reduce memory clocks to check if it improves performance.