The computer reports "out of memory" issues when opening browsers and refreshing apps.
The computer reports "out of memory" issues when opening browsers and refreshing apps.
Hi, first time posting, but I'm at my wit's end with my computer issues...
I put this computer together about 4 months ago:
CPU: AMD Ryzen 5 5600X
Motherboard: MSI PRO B550M-VC Wifi
RAM: Corsair Vengeance (2*8) DDR-4 3200 CL16
SSD: Western Digital Black 1TB NVME SSD
GPU: ASUS Dual Radeon RX 6700 XT 12GB
PSU: Corsair RM850e
OS: Windows 10 Education 22H2
Right out of the box everything just worked and I thought I was dreaming because I always heard horror stories about troubleshooting custom builds.
Well the dream came to an end last week, when my computer started giving me "out of memory" errors on just about every browser (Opera, Firefox, Chrome, Edge) and my Discord, Steam and BattleNet applications started constantly refreshing themselves off and on. The strange thing is, when I run memory intensive games like Elden Ring, League of Legends, Final Fantasy XIV and World of Warcraft, the games won't crash or refresh but all background processes like Discord, Steam, etc. will keep refreshing or in the case of browsers, give out of memory errors and crash the page. I can't find any correlation between the crashes, because when I'm on the League of Legends client which only uses about 500mb of ram, it will also refresh itself constantly, whereas my high memory games like FFXIV won't crash. Furthermore, I have not once gotten a BSOD or full crash.
I believe these issues started happening after I installed a Windows update on Friday July 14th, because the symptoms began showing on Saturday the 15th, but I'm not entirely sure that is the issue, as I have done a clean reinstall of windows about 5 times since then and every time I make sure I download all the most recent corresponding drivers for my parts, and the issues show regardless of which update version Windows is on. Another thing to note is that the issue seems to have gotten worse over time so I'm not sure how that factors into the equation.
Because I was getting out of memory errors, I ran Memtest86, which gave 4 passes in about 4 hours, so I didn't think RAM was the issue, but I had literally no idea what was wrong after running the Memtest and reinstalling Windows, so I took the machine into a repair shop, where they told me the computer went through a variety of stress tests that passed (including Memtest86) and believed Windows/software to be the root issue. Unfortunately, as I've said, I reinstalled a clean version of Windows about 5 times now and when I posted my system and application logs to the Windows forums a moderator believed the issue to be hardware related.
Since then, I have tried installing a brand new motherboard, a brand new ssd, tried installing a new network card just in case it was an onboard NIC issue and nothing has worked. One thing that has given a bit of a temporary fix is I turned the maximum processor state in my power settings down from 100% down to 90%, and the errors occur pretty much only when I run heavy memory intensive games and apps at the same time (even though my task manager and RAMMap show plenty of available memory), but at 100% max state my computer can barely even run browsers alone for more than a few seconds before giving errors, which I'm not sure as to why this is the case. My cpu is not overclocked, XMP is off and I've been checking HWMonitor just to see if anything is crazy with my power, temps, etc. but everything seems fine and stable... I'm hesitant to go back to the store and buy RAM before I'm sure what the issue truly is so I'm taking a shot in the dark to try and get some sort of diagnosis on online forums beforehand. If there are any logs I can create and post here for someone to take a look at or give some sort of advice on what they think the problem is I will be eternally grateful, as I've been dealing with this for the past week and I'm just tired of it all. I think I've provided all the relevant information but I can provide more or edit in anything I think I left out.
Edit: I ran many tests for malware/miners and the system came out clean every time.
to see what issues might exist, visit userbenchmark.com and share your link, such as https://www.userbenchmark.com/UserRun/28977730.
restart the BIOS using a jumper to clear CMOS or JBAT, then adjust boot priority accordingly.
verify system integrity in Windows.
launch the command prompt with admin rights and execute DISM /Online /Cleanup-Image /RestoreHealth.
https://www.lifewire.com/how-to-open-an-...pt-2618088
https://answers.microsoft.com/en-us...em...5b60477a93
perform a clean boot in Windows – Microsoft Support
explains the clean boot method for troubleshooting on Windows 8.1, Windows 8, Windows 7, or Windows Vista.
support.microsoft.com
test memory using memtest.org with an installer USB that supports booting
run RAM at 2133MHz to assess stability
examine hard drive errors via manufacturer tools
Hi
I've heard userbenchmark can be unreliable especially for AMD systems... should I still use it?
I've already tried resetting the BIOS to clear the CMOS by taking out the battery plus I already tried installing a new motherboard.
I've already run sfc /scannow and DISM /Online /Cleanup-Image /Restorehealth and this is a brand new installation of Windows
I've already tried cleanboot plus this is a new installation of Windows
My Memtest86 results both passed in two different instances now and my XMP is off.
My SSD is brand new there are no storage errors.
I use it for troubleshooting, not for achieving high benchmark results.
Please run it and share the result link from your browser.
Describe the "out of memory" error or provide a screenshot.
How was Windows installed? Did any unknown apps or extensions appear in browsers? Run malwarebytes.com
Please click the green human to continue - UserBenchmark
Here are my results... I ran it while I was running a couple of other apps like Chrome and Discord and nothing funky happened. Also I do have my max cpu state at 90% in the power settings plus nothing is overclocked at the moment, not sure if that changes anything. Appreciate the help!
This is the "memory error" I encounter in my browser. Recently, while having a stream open on Twitch and launching Final Fantasy XIV on Steam, the page crashed immediately, causing the Steam app to close and reopen without warning. The game itself remained unaffected and functioned normally. This behavior varies—League of Legends and FFXIV seem to trigger it consistently, whereas games like Sekiro and Fall Guys only do so occasionally.
If I had pushed my CPU to 100%, the issue would occur on nearly any site, even during this writing session, causing a crash mid-typing.
I installed Windows via a USB drive created from the official Microsoft download link: https://www.microsoft.com/en-ca/software.../windows10.
To my knowledge, there are no unknown apps or extensions present. I ran malwarebytes, Windows Defender, Avast antivirus, and Kapersky, and a Microsoft community moderator reviewed my Farbar logs—confirming no malware detected.
did you change any configurations in windows prior to the issues? such as virtual memory or page file settings?
update the motherboard's BIOS to the most recent version
7C95vH8
run wd tool to check for firmware updates, also test drives with it
Western Digital Support | Western Digital
support-en.wd.com
I kept all settings unchanged in Windows and verified there were no memory limits via msconfig and similar tools.
My motherboard has been updated to the newest version, which was previously 7C95vH7.
The WD firmware is currently up to date with the software.
Edit: I recently attempted installing new RAM because certain diagnostic utilities can produce false alarms, but that didn’t resolve the problem.
there might be an issue with the CPU, so inspect the CPU pins for any bends or breaks
During installation, I verified there were no bent CPU pins and everything appeared normal. However, issues began 4 months later without removing the CPU. Could it be that CPU pins naturally bend inside the socket? Also, I've heard faulty CPUs are rare, so I wasn't initially considering it as a problem, but I might consider replacing one if needed.