The computer isn't turning off.
The computer isn't turning off.
Can your friend perform a clean install following a backup? It should resolve any software problems.
Operating in shutdown mode and needs a firm restart via the button.
I've faced a similar problem where the system would freeze during a shutdown. It behaved like the usual actions but, if left open, would restart and bring me back into Windows. The fix I found involved turning off a specific feature tied to sleep mode. I checked online, but what I see doesn't match the solution that helped me before. I'll continue searching.
Settings for Windows regarding power and sleep mode, plus BIOS power options.