The computer is stopping and restarting by itself after shutdown.
The computer is stopping and restarting by itself after shutdown.
Hello. My friends have encountered the same problem, so I don't have direct access to the PC yet.
The issue is that the PC begins to fail to shut down (it does but then restarts). The button works fine as the system isn't stuck in a loop.
Most of the other functions operate normally (there was a previous minidump incident). I'm uncertain if it's connected yet.
As instructed, there was a minidump before this occurred. Since I can't interpret or analyze it myself, someone's assistance would be greatly appreciated.
https://drive.google.com/file/d/11fYegEu...sp=sharing
The main concern appears to be the PSU, though it would be helpful to confirm this.
Thank you.
The dump isn't very useful; it might be corrupted.
A system that has been shut down is often rebooting again.
Windows is set to restart automatically if a 'system error' happens.
If such an error occurs while shutting down, you'll receive an automatic restart.
In this scenario, the 'system error' is likely from a third-party application that doesn't shut down correctly.
The first step for your friend should be to open an elevated command prompt and run the following command:
shutdown /s /f /t 000
The /s option triggers shutdown, /f forces all running apps to close, and /t 000 specifies immediate action.
If the system restarts normally without doing so, the issue is probably a third-party app failing to shut down properly.
To locate it, manually close each application one by one until you identify the one causing the restart.