The computer fails to detect the keyboard. It functions properly when connected to my laptop.
The computer fails to detect the keyboard. It functions properly when connected to my laptop.
I own a wired mechanical keyboard (Keychron Q1) and it fails when connected to my desktop computer. But it functions perfectly when plugged into my laptop. I've checked all USB ports on my PC and they work with different devices. I've updated the device manager, reset everything, and even restarted my computer multiple times. I reached out to Microsoft support without success. I performed a factory reset of my whole system, but it didn't help. I also tried using the QMK toolbox to flash the keyboard, but it doesn't recognize it when connected. If anyone has any insight, please let me know—I'm really confused about what to do next.
Welcome to the forums, newcomer! Please connect your known working keyboard and check if your platform's motherboard requires any BIOS updates. Since we're here, could you share your full system specifications for your build? Also, let me know how you're trying to link the Q1 with your platform.
Sorry, by "tether" do you mean the cable you're using to connect? I'm using a USB-C cable with an USB-C to USB-A adapter at the end. I've tried it on my laptop both with and without the adapter, and it works fine. I don't have a working keyboard yet, but I downloaded the latest BIOS update for my motherboard and it still didn't work.
The specifications for your build are as follows:
CPU: Motherboard: RAM: SSD/HDD: GPU: PSU: Chassis: OS
It appears unusual that the keyboard doesn't work on your setup but does on a laptop. I meant a working keyboard, which was borrowed from a friend or neighbor. I won't use my credentials to access your link, sorry.
How did you manage to install your OS on this build?
I downloaded it from my university site, and they provided Windows 10 Education for free. The Microsoft support representative suggested I might want to switch to Home instead, but I don’t want to pay $100. Also, I won’t have a spare keyboard until tomorrow.
You don't have to invest in anything, as long as you're okay with a watermark appearing in the bottom right corner of your main screen, you can reinstall the OS by creating a bootable USB using Windows Media Creation Tools.
You don't require a product key. To prepare your PC for the new installation, follow the on-screen instructions after downloading and pressing install.
A product key isn't required unless you wish to access all Windows functionalities. As mentioned by Lutfij, a watermark will appear on the screen. Many customization options and features will be inaccessible. You won't be permitted to connect to any domains.
Could your operating system be causing the keyboard to fail to recognize your device?