F5F Stay Refreshed Hardware Desktop The computer becomes unresponsive yet the mouse remains functional.

The computer becomes unresponsive yet the mouse remains functional.

The computer becomes unresponsive yet the mouse remains functional.

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S4NP3I
Member
194
07-06-2022, 05:03 AM
#1
Received my brother's birthday gift: AMD Ryzen 5 5500 Challenger Arc A380 with 6GB M.2 SSD, MSI SPATIUM Series M.2 2280, 1TB OLOy OWL 16GB (2x8GB), 288-pin DDR4 3600 ASRock A520M-HDV AM4, AMD SATA 6Gb/s Micro ATX Montech Gamma II 750W. Certified 80+ Gold. Everything new from Newegg. I assembled it and installed Windows 10 using a USB drive, but it froze during setup. After a short wait, it restarted and froze again after about two minutes. It doesn’t freeze in BIOS and enters safe mode with the message “Account has been disabled. Please see your System Administrator.” It prompts for login to an unknown admin account or “defaultuser0.” I disassembled, reassembled, put it back in safe mode, and reinstalled Windows from a fresh installer on the drive. I suspect he skipped driver installation beforehand, which may have caused the issue. Did I miss something? Is there a solution or should I return the parts? Thanks for any help.
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S4NP3I
07-06-2022, 05:03 AM #1

Received my brother's birthday gift: AMD Ryzen 5 5500 Challenger Arc A380 with 6GB M.2 SSD, MSI SPATIUM Series M.2 2280, 1TB OLOy OWL 16GB (2x8GB), 288-pin DDR4 3600 ASRock A520M-HDV AM4, AMD SATA 6Gb/s Micro ATX Montech Gamma II 750W. Certified 80+ Gold. Everything new from Newegg. I assembled it and installed Windows 10 using a USB drive, but it froze during setup. After a short wait, it restarted and froze again after about two minutes. It doesn’t freeze in BIOS and enters safe mode with the message “Account has been disabled. Please see your System Administrator.” It prompts for login to an unknown admin account or “defaultuser0.” I disassembled, reassembled, put it back in safe mode, and reinstalled Windows from a fresh installer on the drive. I suspect he skipped driver installation beforehand, which may have caused the issue. Did I miss something? Is there a solution or should I return the parts? Thanks for any help.

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yoppy218
Member
180
07-06-2022, 11:42 AM
#2
I've experienced problems with the Oloy memory recently. Are there other DDR4 kits available for testing, so we can check if the freezing issue continues with a different one?
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yoppy218
07-06-2022, 11:42 AM #2

I've experienced problems with the Oloy memory recently. Are there other DDR4 kits available for testing, so we can check if the freezing issue continues with a different one?

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DaNiggaSWAG
Senior Member
539
07-06-2022, 04:16 PM
#3
I attempted to start with only a single RAM stick, but it wouldn't boot. After removing the RAM from my PC and trying it in another, it still didn't work. I have two 8GB XPG Z1 DDR4 3200MHz sticks.
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DaNiggaSWAG
07-06-2022, 04:16 PM #3

I attempted to start with only a single RAM stick, but it wouldn't boot. After removing the RAM from my PC and trying it in another, it still didn't work. I have two 8GB XPG Z1 DDR4 3200MHz sticks.

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monsterman1108
Member
200
07-12-2022, 10:38 PM
#4
It seems the system won't start or post properly. If it doesn’t post with one RAM stick in a certain slot, the issue might be with that slot or the RAM itself. Have you tested it in other slots or just this one? Also, check if the other RAM sticks would post in the same slot. If the computer isn’t responding with your setup, it could indicate a faulty board. To fix this, ensure your BIOS is current. The Ryzen 5000 series had memory problems at launch that required BIOS updates. If your board is older, an update might be necessary for better memory support and stability.
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monsterman1108
07-12-2022, 10:38 PM #4

It seems the system won't start or post properly. If it doesn’t post with one RAM stick in a certain slot, the issue might be with that slot or the RAM itself. Have you tested it in other slots or just this one? Also, check if the other RAM sticks would post in the same slot. If the computer isn’t responding with your setup, it could indicate a faulty board. To fix this, ensure your BIOS is current. The Ryzen 5000 series had memory problems at launch that required BIOS updates. If your board is older, an update might be necessary for better memory support and stability.

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medbabe
Member
70
07-13-2022, 10:40 AM
#5
It won't post, I don't think I tried the other slot—it only has two options. I'll try that once I get home from work.
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medbabe
07-13-2022, 10:40 AM #5

It won't post, I don't think I tried the other slot—it only has two options. I'll try that once I get home from work.

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Mixer216
Junior Member
5
07-15-2022, 08:40 PM
#6
I had a friend visit with tools, drivers, and spare parts on a USB drive. We figured out he had a bad M.2 module, so I’m sending it back and purchasing a Samsung SSD instead. Thanks for your assistance!
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Mixer216
07-15-2022, 08:40 PM #6

I had a friend visit with tools, drivers, and spare parts on a USB drive. We figured out he had a bad M.2 module, so I’m sending it back and purchasing a Samsung SSD instead. Thanks for your assistance!