The chat agent adjusted the firewall configuration but declined to share detailed information about the modifications.
The chat agent adjusted the firewall configuration but declined to share detailed information about the modifications.
Has anyone else encountered a similar issue? The responses given were unclear. They referenced unblocking a site for "speedtest" and adjusting channels, likely meaning Wi-Fi settings. I think the channels mentioned were about the network connection—my own preferences. The main problem was the website itself. All the agents kept asking me to restart my gateway. If others have faced this, where should you contact support? Thank you.
I've always kept my networking equipment safe from anyone trying to interfere.
Restart the gateway as instructed; this confirms their updates are saved. Then log in and check if you notice any differences. Honestly, it seems they might not be sharing what they altered—they could be unsure themselves. I’d guess most adjustments are hidden in a few easy settings, likely a “make this work” option. For a speedtest site, they probably removed QoS from the gateway for that purpose. I’d also be annoyed because it’s one reason I avoid sticking with an ISP gateway—I need to see every setting clearly and not have someone else change them unexpectedly. A friend at ATT changed his entire LAN range when switching to IPv6, which forced me to adjust mine so he could maintain VPN access. Ironically, they later had to turn off IPv6 because it was completely broken.
I've been through this with a friend's internet service provider for two hours yesterday. It was a total mess—no one seemed to understand what they were doing. It’s possible he didn’t even know what he was working on. Most ISPs just go through a standard checklist, but they usually lack even basic computer skills beyond that. He’s just blindly following the steps given by the provider, which isn’t something to stress about.
I'm shifting the focus away from the original point. It seems the setup isn't about the OP's networking tools but rather an AT&T gateway. This device is owned by AT&T and has backdoor access, allowing them to modify settings at any time. If you encounter problems, switch your gateway to IP passthrough and consider using a personal router. Keep in mind that AT&T may not offer technical support and could shift blame onto your equipment.
Additionally, I recall a situation from my past job at a call center—worked with someone who claimed to be at Comcast. They mentioned every call was a sales pitch, pushing for service upgrades. The staff seemed more focused on scripts than actual tech skills, which made the experience feel scripted rather than genuine.
Thank you for your feedback. I have restarted the gateway again. No noticeable improvements were found, which is frustrating. I remain opposed to any modifications in firewall settings without proper consent from the subscriber or user. Interestingly, speedtest results showed no change after the adjustment. Yes, the equipment is from ATT. I would prefer to bypass the hardware, but it interferes with the wireless Uverse TV and there’s no effective workaround. I invested a lot of time trying, and as the situation dragged on, another agent sent me yet another gateway. It seems they were trying to shift the responsibility, repeatedly asking me to handle basic tasks that were already beyond the previous agent’s scope. I was clearly frustrated, staying up all night trying, so this second attempt fell heavily on my patience.