The Bluetooth headphones are failing to connect or disconnect properly.

R

Razlorus

11-10-2019, 07:59 PM #1

cpu: amd ryzen 5 3600
cpu cooler: cooler master hyper 212
mobo: msi b450 tomahawk max
ram: corsair vengeance lpx 16 gb (2x 8gb)
storage: crucial mx500
psu: evga 600 watt bronze 80+ non-modular
os: windows 10 home
wifi card: GC-WBAX210
i attempted to disable the device in airplane mode, cleared it from the registry, unregistered it via Device Manager, and used BTpair to disconnect all devices. Despite these steps, it remains present and cannot connect. I have recently swapped the Wi-Fi card to the one listed above. The headphones use Bluetooth 5.0 and the Wi-Fi card supports Bluetooth 5.2, so version compatibility isn't the problem.

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S

SuperBast

11-10-2019, 11:06 PM #2

still where exactly are you checking connected devices?
do these headphones still work with other gadgets like cellphones or TVs?
have you attempted to remove the WiFi/Bluetooth module and reinstall it to see if that resolves the issue?

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V

vedder1313

11-12-2019, 08:32 PM #3

It keeps showing up in the Windows settings. They only work with one device at a time. I've tried connecting, disconnecting, and unpairing some Bluetooth earbuds, but it's still fine for me to check.

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M

MARCEAU973

11-12-2019, 10:33 PM #4

i've never seen a device with this type of restriction.
do you get some type of error you can post when attempting to connect to another host, some manufacturer warning, or you just believe this to be true?
so no, you haven't tried uninstalling the add-on card to determine if it may be the source of the problem?

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D

digayo

11-13-2019, 07:44 AM #5

Previously, I tried linking it to both my phone and pc but it wouldn't show up on other devices after pairing. It was meant to connect with multiple devices, yet I couldn't achieve that. Also, I haven't removed the card.

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R

Rayack

11-19-2019, 02:40 AM #6

I will suggest a more detailed examination of the BlueTooth devices and their corresponding MAC addresses.
Reference:
https://www.addictivetips.com/windows-ti...indows-10/
You may also utilize PowerShell to retrieve this information using the following command:
"Get-ChildItem -Path HKLM:\SYSTEM\ControlSet001\Services\DeviceAssociationService\State\Store\ | Select-String -Pattern Bluetooth"
Source:
https://www.codegrepper.com/code-example...th+devices
From my computer:
Windows PowerShell
Copyright © Microsoft Corporation. All rights reserved.
Try the updated cross-platform PowerShell
https://aka.ms/pscore6
PS C:\Users\XXXX> Get-ChildItem -Path HKLM:\SYSTEM\ControlSet001\Services\DeviceAssociationService\State\Store\ | Select-String -Pattern Bluetooth
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\DeviceAssociationService\State\Store\Bluetooth#Bluetooth74:40:bb:d5:2d
:be-00:25:db:8e:d6:64
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\DeviceAssociationService\State\Store\Bluetooth#Bluetooth74:40:bb:d5:2d
:be-b4:9c:df:6e:05:d4
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\DeviceAssociationService\State\Store\Bluetooth#Bluetooth74:40:bb:d5:2d
:be-b4:9c:df:70:18:4f
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\DeviceAssociationService\State\Store\BluetoothLE#BluetoothLE74:40:bb:d
5:2d:be-68:f6:9c:22:66:b7
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\DeviceAssociationService\State\Store\BluetoothLE#BluetoothLE74:40:bb:d
5:2d:be-86:2a:fd:9b:f9:c3
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\DeviceAssociationService\State\Store\Bluetooth#
PS C:\Users\XXXX> Start mapping MAC addresses to devices...

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J

Jazzy_Senpai

11-22-2019, 08:20 PM #7

It seems I only had to disable Bluetooth before deleting the drivers in Device Manager.

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