The BIOS recognizes the SSD yet fails to boot Windows 11.
The BIOS recognizes the SSD yet fails to boot Windows 11.
I just got a prebuilt system:
Zotac GTX 4070 Super
Intel i9-14900KF
MSI Z790P WIFI
Apevia 1000 watt gold 80 plus PSU
2x 16gb Teamgroup T-Force Vulkan DDR5
Western Digital Blue SN580 2TB (this is where I think the issue lies)
After turning it on, everything worked fine at first. I immediately went through the BIOS update as suggested in some reviews. Then I followed the usual steps—configuring Steam, Discord, downloading games.
I figured updating Windows would be a good idea and managed to do it without problems the first time. When I checked again later, there were more updates available, so I installed those too.
With tons of games downloaded and Windows updated, I decided to do something else while waiting. When I came back, I noticed the BIOS was stuck in a loop. The white VGA light stayed on for about ten seconds before the green boot light appeared when the system started. If I tried to save and keep Windows running, the computer would shut down repeatedly.
I re-seated everything, reset the CMOS using a jumper (the people at CyberPower apparently tried to block it), and reset the BIOS back to defaults. I ran the MSI NVME self-test again, but it failed. I attempted a secure erase of the drive in desperation (though I knew I could reinstall Windows), but that didn’t work either.
I used Windows Recovery via a Windows 10 install USB to try resetting from there and attempting a Windows 10 upgrade, but I couldn’t find the reset option in the advanced settings. The Windows repair failed to start, I wasn’t able to revert to an older version, and the recovery process also didn’t work.
After some research, I found that the Windows 11 24H2 update caused problems with the WD SN580 drive. I’m not sure how to fix that now, especially since I can’t even access my operating system. If I do a clean install of Windows, will the SSD behave the same way or is there a fix available?
It’s been a long struggle—over ten hours of reseating, researching, testing different BIOS settings, and trying various drives. I’m really frustrated but determined to find a solution.
Welcome to the forums, newcomer!
Western Digital Blue SN580 2TB (This is where i thing the problem is)
https://community.wd.com/t/windows-24h2-...ens/297867
Registry hack fixes WD SN770, SN580 Windows 11 24H2 blue screens (BSOD)
Certain WD SSD users are experiencing blue screens of death (BSODs) after updating to Windows 11 24H2. Thankfully, users have managed to figure out a Registry hack that fixes it.
www.neowin.net
^ thought that's for a BSOD issue, your drive is not showing up in BIOS which would mean the drive has failed or your motherboard BIOS is at fault. Since the system is brand new, you're entitled to a working computer not troubleshoot it from day one of your purchase. You should contact them.
I checked their support page and found an article explaining the fix. I question if they’ll provide a replacement for a software problem. The best choice seems to be a new Windows 11 install, likely Windows 24H2 instead of the older version. Would that not lead to the same issue?
It may or may not cause the same problem.
Currently, it is completely unknown if that Win update IS the source of the problem.
But, this is a brand new system. No matter what the problem is, it is on them to make it right.
(assuming it is not something
you
did)
I intended to reach out to CyberpowerPC, not WD, and this isn't something you should attempt to fix by yourself once you've purchased a new system.
I'm worried my repair might cancel the warranty. I only took out the GPU, M.2 SSD, both RAM sticks, and cut a zip tie for power connections to the HDD. I hope to check the warranty details but I'm not very confident. They probably won't let me use it anymore.
We regret any trouble you've encountered. It seems the most recent Windows update might have led to some PCs shutting down. To fix this, please install the newest SSD firmware using the link below. This should restore your PC's normal operation.
Link
https://support.cyberpowerpc.com/hc...Bl...gital-SSDs
Should you have any more questions or need help, feel free to contact our tech support agents—we're here to assist.
Tech support: CyberpowerPC Support