F5F Stay Refreshed Hardware Desktop The Asus Vivobook S touchpad functions within BIOS but not with Windows.

The Asus Vivobook S touchpad functions within BIOS but not with Windows.

The Asus Vivobook S touchpad functions within BIOS but not with Windows.

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hangman12298
Member
212
08-06-2021, 10:03 PM
#1
So my touchpad is not working. if i go to BIOS, it works just fine, but boot into windows and it does not. When i press the f6 hotkey, it pops up and says touchpad disabled, but pressing again doesnt change it to "touchpad enabled" like it should. It does not show up in device manager under Mice, Under Human Interface devices there is "Asus Precision Touchpad". I tried uninstalling that and reinstalling drivers. I also uninstalled and reinstalled "I2C HID device" and "Intel Serial IO I2C Host Controller" as instructed by the asus website troubleshooting. In my settings i do no have "Touchpad Settings" anybody got any other ideas as to why its not working? Im starting to wonder if the touchpad needs replaced or something? but i would hope not cuz this laptop is less than a year old and not used a whole lot, maybe twice a week for 15-20 min thats it
Model is S5402Z running Windows 11
H
hangman12298
08-06-2021, 10:03 PM #1

So my touchpad is not working. if i go to BIOS, it works just fine, but boot into windows and it does not. When i press the f6 hotkey, it pops up and says touchpad disabled, but pressing again doesnt change it to "touchpad enabled" like it should. It does not show up in device manager under Mice, Under Human Interface devices there is "Asus Precision Touchpad". I tried uninstalling that and reinstalling drivers. I also uninstalled and reinstalled "I2C HID device" and "Intel Serial IO I2C Host Controller" as instructed by the asus website troubleshooting. In my settings i do no have "Touchpad Settings" anybody got any other ideas as to why its not working? Im starting to wonder if the touchpad needs replaced or something? but i would hope not cuz this laptop is less than a year old and not used a whole lot, maybe twice a week for 15-20 min thats it
Model is S5402Z running Windows 11

Y
yJaaoxD
Member
203
08-19-2021, 07:12 PM
#2
Check if your Windows 11 setup has a built-in precision touchpad. This guide explains how to activate or deactivate it for your account. You can adjust the touchpad settings through the options provided.
Y
yJaaoxD
08-19-2021, 07:12 PM #2

Check if your Windows 11 setup has a built-in precision touchpad. This guide explains how to activate or deactivate it for your account. You can adjust the touchpad settings through the options provided.

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Valkxz
Member
212
08-26-2021, 10:58 PM
#3
That link requires you to verify its activation in Settings > BT & devices > Touchpad, but there isn't a "Touchpad" option there. I proceeded with the subsequent steps to activate the touchpad using a reg file. Restarting didn't resolve the issue. I also observed in Device Manager under Human Interface Devices that one device is labeled as "I2C HID Device" and shows a small yellow warning icon. Clicking its properties reveals the message: "This device cannot start. (Code 10). A request for the HID descriptor failed."
V
Valkxz
08-26-2021, 10:58 PM #3

That link requires you to verify its activation in Settings > BT & devices > Touchpad, but there isn't a "Touchpad" option there. I proceeded with the subsequent steps to activate the touchpad using a reg file. Restarting didn't resolve the issue. I also observed in Device Manager under Human Interface Devices that one device is labeled as "I2C HID Device" and shows a small yellow warning icon. Clicking its properties reveals the message: "This device cannot start. (Code 10). A request for the HID descriptor failed."