The Asus mainboard experiences frequent crashes during specific tasks.
The Asus mainboard experiences frequent crashes during specific tasks.
Hey, let's begin from the start. This isn’t something anyone here will probably be able to resolve properly. It’s a recognized problem with Asus boards—they can’t seem to fix it themselves. The core issue lies in Ultimaker Cura and other programs failing to correctly report C-States on AMD Ryzen-based Asus motherboards. This has been repeatedly verified by Cura engineers and developers. You can find more details in these threads:
- https://github.com/Ultimaker/Cura/issues/6855
- https://github.com/Ultimaker/Cura/issues/5265
- https://community.ultimaker.com/topic/35...using-cura
- https://www.reddit.com/r/Cura/comments/g...d_systems/
- https://community.ultimaker.com/topic/26...e-computer
This isn’t an isolated case—it’s well documented. Why am I here? Well, to bring attention to the fact that Asus seems indifferent. Let me explain further. In summer 2021, I reached out to Asus support. They asked standard questions about my PC, which I answered. From the start, I made it clear this was a known issue affecting many users. After several exchanges and following basic recommendations, they still reported the problem. When I repeatedly asked them to forward their engineering team, they handed me a form to submit as a bug report. That’s the “victory” moment—I filled it out and sent it off.
It took nearly a year. Now what? I tried some workarounds: checking Task Manager before launching Cura, adjusting CPU core assignments to only 2 cores. It helped a bit, but it wasn’t a permanent fix. A real solution would require Asus to take action instead of ignoring the issue for profit. Perhaps someone from their support team can use their direct contact info to raise this matter. This kind of behavior is completely unacceptable from a company worth billions.
As all the records show, I’m not the only one affected. It’s widespread and nothing seems to work. Updating the BIOS won’t help. Swapping the CPU won’t. This is on Asus’ side, and they’re not listening.
I think the whole conversation is confusing. If the CPU asks for C6/C7 mode and the motherboard ignores it, a crash shouldn’t happen because the power delivery isn’t being reduced. Isn’t it strange that the system freezes only when there’s no confirmation? And if this was the real problem, wouldn’t people using Ryzen on ASUS boards have noticed regular crashes while idle? I own an ASUS X570-F GAMING with a 5950X—leave it running idle and check. Most cores stay in sleep mode in Ryzen Master, never locking up. There must be more to this than just the X570 boards unless it’s not an issue there.
Are you certain it's not reducing its power state instead of increasing it? From what I understand, it's not the idle mode that's causing the issue but rather how Cura operates in the background. I remember reading somewhere that Cura performs very quick calculations at a relatively fast interval, which leads to the CPU constantly switching power states until the motherboard gives up.
It seems the concern might relate to BIOS settings affecting sleep timing. Could ASUS have adjusted their BIOS to trigger sleep more rapidly?