The Asus laptop is frozen during a 100% BIOS update.
The Asus laptop is frozen during a 100% BIOS update.
I had driver problems with my laptop, so I tried updating everything including the BIOS. It worked until the BIOS update reached 100%. After that, I saw a screen for almost an hour saying: 'Finishing updating Bios Reboot after 2 seconds... Don't turn off your computer. 100%'. The progress bar isn’t filling completely and the wording about seconds feels odd. I don’t want to damage my laptop but I’m unsure what to do. My machine is an Asus Zenbook UX534F. Any advice would be greatly appreciated!
If it were me I would give it a decent amount of a time, if it's still stuck, assume it's froze, and shut it off. There's nothing that can be done to reset it how it is. Just what I would do personally. Odds are it completed and just didn't reset. I've had that happen to me when updating the BIOS before. You could try talking to Asus. I know many, many years ago I was in a similar situation with an MSI board, and the tech said there was nothing I could do, pull the plug and try it again. If the board was bricked I could send it to them and they would reflash it for me. (the reason it might be worth talking to Asus first). I'm that situation also the BIOS was fine, just reflashed it and all was good. At this point I'd bet it's froze and you won't know if it's bricked or perfectly fine until you shut it off.
Consider restarting before contacting ASUS—it could work. If not, it might already be damaged. You shouldn’t wait longer because they won’t advise further delays. While a BIOS update can’t brick the motherboard, there are usually fixes available. Options like flashback aren’t always possible on laptops, and an external flasher requires some technical skill. Don’t forget to reset your CMOS. This raises a question: how do you reset the CMOS on a laptop? Wouldn’t that require opening it, possibly affecting your warranty?
It's too long. I'd have reached out to Asus before. 15-20 minutes is sufficient.
I usually don’t see much benefit from interacting with others’ guidance. Most people without experience are hard to reach, and I think it’s unlikely anyone will actually understand what you’re going through. Since the original poster didn’t keep posting, maybe it was a positive turn of events.
You were lucky. A few years back someone we had a temporary stay with needed cable in their room. The day before they moved in, the Comcast representative installed it in the basement. The next morning they arrived, set up their equipment, and still nothing happened. After three calls to tech support, no progress. Eventually a different technician visited, figured out the issue—turns out the cable wasn’t properly connected in the basement. None of the phone support staff had asked about it; they were aware of the whole situation. In my opinion, maybe only a few good support reps have handled this over the years. Now it’s your turn to share your positive experiences with EA support... maybe that price is too steep.