The ASUS AI Suite is experiencing crashes and does not restart.
The ASUS AI Suite is experiencing crashes and does not restart.
I am preparing to undertake a new build with the intention of overclocking. At this stage, I’m just beginning to experiment with Asus AI Suite 3. The machine I’m using right now is a daily-use work computer that operates smoothly and reliably. I’m testing AI Suite 3 here to get a feel for its overclocking features, which I intend to apply in my upcoming build.
This setup consists of an Intel i7 5820K running on an Asus X99-Deluxe with 16GB of DDR4 RAM. I have installed AI Suite 3 and it functions properly. I attempted to run Fan Expert 3 just to explore it before proceeding with the 5-way optimization. When I select Fan Auto Tuning, a confirmation box appears asking “Do you want to continue?” I choose YES and encounter an error: “Access Violation at address 04C4D*D4 in module ‘dip4.dll’. Read of address FFFFFFF7”. I can click OK, which clears the error box. However, once I press STOP, the same message reappears. I am unable to navigate back to the main AI Suite 3 menu and can only exit the program. Restarting it resolves the issue but repeats the same problem. I have rebooted, uninstalled, and reinstalled AI Suite 3 without success.
After failing with Fan Auto Tuning, I proceeded with the 5-way optimization (Fast). The system shut down cleanly—no crash occurred. Upon restarting, it launched normally but repeated the same errors. I attempted to restart and reinstall again.
The machine is heavily loaded with multiple applications and background processes. I disabled as many of these as possible before attempting the optimization, if it helps.
Appreciate any guidance you can provide!
Please do me a favor and only use fan xpert on the AI suite 3. That's all it serves for. I've explored all the other advanced options, but they don't really help.
Nevertheless, to resolve the crashes, I had to reinstall the AI suite. That was the only solution that worked for me.
Thank you for your reply. Initially, when I first installed it, Fan Expert operated. However, when I attempted a 5-way mode, the system restarted and AI ceased functioning afterward. After uninstalling and reinstalling, it still wouldn't run smoothly, displaying the errors I mentioned earlier. I've been researching and it appears the Asus uninstaller leaves remnants. They offer a cleanup tool on the ROG forum that you can download. I haven't tried it yet.
Someone in another discussion suggested AI might not work on Windows 7. I haven't found any conflicting information. One person recommended upgrading to Windows 10, citing it as more stable and modern. Personally, I'm not sure about that upgrade. Since I'm using a work computer, my IT department would likely disapprove of changing the OS.
I plan to use the Asus uninstall cleanup utility (a bit disappointing that it exists) and attempt a fresh installation. The version I'm preparing will probably be Windows 10...
Thanks Again!
No problem. By the way, on your home computer, if you upgraded without performing a clean install afterward, that's likely why you're experiencing these issues. Once you do a clean install, Windows 10 runs smoothly. I'm happy you mentioned Windows 7... Actually, the problems I faced with AI suite 3 were when I had Windows 8.1 installed. Now that I've been using Windows 10 for a year, I haven't encountered any issues with the AI suite.
Yeah I did not do a clean install. I let Microsoft do the in place upgrade. I have read in a bunch of places that you really need to do a clean install of it. I have the Win10 ISO file so when I do the new build, I will load 10 on it from the ISO. Then I want to OC it until the max I can get that is stable. The jury is out on AI-3 but I am hoping I can let it set a fairly conservative overclock for everyday use and a more aggressive one for gaming, 3-D CAD, and 3-D graphics work. I opted for an I7-5820K as I wanted those extra cores and threads for 3-D work. I wish I could have afforded a 40-lane CPU as I am going to be juggling PCIe lanes.
Anyway, once the new build is up and running, I will wipe my current machine and do a W10 clean install. I can vouch for it not running well, at least for me, when doing the in place upgrade.
UPDATE - I ran the Asus cleanup utility, rebooted,and am trying to install AI-3 again (on the W7 machine). I tell it to run and nothing happens at all. I can see a process for it in Task Manager but nothing is happening at all. It is not installing. I think I may give up on trying it on this W7 machine and just wait until the new build is up and running. I still don't get why it won't runor run properly on W7. I can't find anything about an OS limitation for AI-3.
Thanks !