Test speed is very low, but the network appears stable... approximately.
Test speed is very low, but the network appears stable... approximately.
this situation isn't clear to me. it started yesterday. the speed test only reaches dial-up levels, not gigabit. uploading works, but ping is a bit higher too. loading web pages and images is slow. dl speeds appear okay for some reason. tried Steam and Battle.net; same issue on my phone with wifi 6. pc connected via ethernet. reset the modem and factory reset it.
It seems variable across platforms, so it might just be a short routing problem. Do you have an ISP status page?
Try different endpoint addresses such as www.steam.com or www.google.com. If they continue to fail at the same locations, you can forward screen captures to your ISP, although I have no idea how much they might reply—it could be worth a try.
Traceroutes show typical patterns where full packet loss usually indicates the router isn’t sending or receiving ICMP messages. This can stem from high traffic, router behavior under load, or permanent settings. Remember, hop latency must be considered in context of real-world distances. A 2200-mile trip at 63ms translates to roughly 3300 miles of delay—considering fiber paths and possible tunneling, it’s common. If the connection drops completely, it might not be a normal variation. Your example with 4G WAN demonstrates such behavior, where some hops show loss while others remain stable.
I noticed I was getting tired while writing this, and you're correct—I mixed up packet loss with high ping times. The person who posted had reset their modem and router, and sometimes everything worked fine, other times not so much, indicating a problem with her ISP.
It's a challenging situation. We'd need to run a traceroute during the issue to a specific location, then compare it with another site to determine if it's within or outside the ISP's network. The simplest approach is to reach out to the ISP and check for any reported problems.