System shutting down unexpectedly PC restarting without reason Device malfunction detected
System shutting down unexpectedly PC restarting without reason Device malfunction detected
I installed rx 6600 and it started up. I updated the VGA drivers via MSI Center and restarted the PC. It worked for a few minutes before freezing again. The screen showed a strange blue tint and froze briefly. After turning it off, it came back on but froze after a short time. Should I perform a complete driver reinstall?
Installed VGA drivers using DDU in safe mode, then booted from AMD site. At 80% it displayed blank screen with no response. Turned off PC manually; when trying to boot it showed VGA LED on motherboard but didn’t work. After a few minutes the PC restarted and installed drivers successfully. However, upon restarting it turned off again and instead of Windows it displayed a black screen.
Yes? Avoiding that step is crucial to confirm it’s not a case problem. Building outside the case then connecting anything to the front I/O ruins the whole goal. By the way, I had an NZXT case; after a week it failed, still booted but kept crashing... (that’s how terrible NZXT can be, but the point remains clear). If you suspect something is wrong, eliminate that component instead of relying on it, which is basic troubleshooting 101. Sounds like RAM, though—this board also has known stability problems. It doesn’t look like a software issue (except maybe the BIOS), which makes sense. The best way to fix this is to swap each part one by one until you find the faulty one. I’d suggest starting with the RAM, as I mentioned earlier.
I took my PC to a repair shop and the technician tried the GPU in another machine, which showed the same issues. Then I sent it back to the online store where I originally purchased it. They told me they couldn’t replace it because it was already refurbished and offered me to buy a new one at a discounted price based on the old unit’s value. I ended up buying a used MSI RX 6600 XT from their trade-in program for $210. To fix the problem, I had to turn off the built-in graphics, otherwise the system wouldn’t run properly with the 5700x installed. Now everything is working correctly. Thanks for your help!