System restarts unexpectedly and begins operating more frequently.
System restarts unexpectedly and begins operating more frequently.
So starting Saturday night, my pc randomly crashed/reset. Dove into the event logs and noticed that it was throwing the critical warning of Windows-Kernel-Power. Bought a new PSU that is an upgrade in power and quality than what I had and installed it along with all new cables connecting everything to it. This didn't fix the issue, so I reformatted everything and installed a fresh version of Windows 10, still didn't fix anything. Updated the drivers, didn't fix anything. Took the entire pc part and reassembled it thinking it was maybe a bad connection somewhere, still no luck. Ran some tests on the Ram and SSD's, both of which passed no problem.
It's very difficult to work on with it crashing every 3-5 minutes, if it even boots up all the way before it crashes again. I am just at a loss of what to do about this short of dropping big money on a new parts again because the machine is not even a year old now. Anyone have some tips or direction for what to do next?
BIOS version: 4408
CPU: AMD Ryzen 9 5900X 3.7 GHz 12-Core Processor
Motherboard: Asus TUF GAMING X570-PLUS ATX AM4 Motherboard
Memory: Two Corsair Vengeance LPX 8 GB DDR4-300 CL15 Memory
SSD: 2 SanDisk SSD PLUS 1TB
Video Card: Asus Dual GeForce RTX 3060 V2 OC Edition 12GB
PSU: Corsair HX1000i ATX Power Supply 80 + Platinum Efficiency
(old PSU was Corsair RM650x 80+ Gold)
Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 1/10/2024 10:43:05 AM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (70368744177664),(2)
User: SYSTEM
Computer: DESKTOP
Description:The system has rebooted without cleanly shutting down first.
This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" /> <EventID>41</EventID>
<Version>8</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2024-01-10T15:43:05.5423058Z" />
<EventRecordID>1286</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>DESKTOP</Computer>
<Security UserID="S-1-5-18" /> </System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">0</Data> <Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">1</Data> <Data Name="CsEntryScenarioInstanceId">0</Data>
<Data Name="BugcheckInfoFromEFI">false</Data> <Data Name="CheckpointStatus">0</Data>
<Data Name="CsEntryScenarioInstanceIdV2">0</Data> <Data Name="LongPowerButtonPressDetected">false</Data>
</EventData>
</Event>
Update your post with complete hardware details and operating system information.
Consider using a fresh CMOS battery as a starting point.
Check if the system starts in Safe Mode and functions properly.
Review Reliability History/Monitor for clearer insights.
There might be signs of file corruption.
Attempt to execute "dism" and "sfc /scannow" through the Command Prompt.
Refer to the provided links for guidance:
https://www.windowscentral.com/how-use-d...s-10-image
https://www.lifewire.com/how-to-use-sfc-...es-2626161
Full hardware details including precise PSU models are provided.
BIOS version on the motherboard was checked.
Have you visited the official product page for your motherboard and updated all drivers—chipset, network adapter, audio controller—using the latest manufacturer-supplied software? I’m not asking if updates were applied, but whether they were installed correctly.
Do crashes occur only with specific applications, or are they random regardless of what you run?
Updated with PC specifications, it functions in safe mode though it may crash or restart. I’ll proceed with the remaining tasks next!
The system fails consistently, sometimes just when attempting to boot up on the screen to access the BIOS. Even after downloading the BIOS update, my PC keeps crashing or restarting. I'm continuing to try, using MOBO version 4408. The post has been updated with all relevant details, thank you for bringing this to my attention as I'm still learning.
I would suggest upgrading the BIOS to at least version 4802. If you upgrade to a newer version, make sure to check how to back up your BitLocker key and do it. For updates up to version 4802, no changes to the fTPM module are needed.
However, I wouldn’t advise doing that if you're experiencing crashes while trying to access the BIOS, as that could damage the board. There might be other issues if you can't enter the BIOS without it crashing.
Was your system working before and now it isn’t? Have there been any recent hardware changes besides the PSU?
What is the actual model of your memory kit?
Which DIMM slots are your memory installed in?
If not, I’d recommend testing with just one stick in the A2 slot. Swap it if nothing changes.
If that doesn’t help, leave only the installed stick and remove or disconnect all SSDs—both data and power cables—for SATA models. For M.2 drives, take them off completely. Try again.
Do you own or have access to a different graphics card?
No changes in new hardware since I installed the motherboard and CPU last summer. The model on the Memroy is CMK16GX4M4B3000C15. They are connected to slots 2 and 4 because the heatsync fan covers slot 1. I don’t have access to another GPU for troubleshooting, unfortunately.
Slots 2 and 4 are the right choice for a two DIMM population, this is consistently true across most consumer chipset boards since DDR memory became common, especially on boards with four DIMM slots over the past fifteen years. The memory kit you mentioned doesn't match the description you shared—it appears to be a 4 x 4GB kit. Are you sure it's the correct model, or would it actually contain two 8GB DIMMs?
It's odd since I removed the ram sticks to examine them. Actually, there are two 8 GB drives.
Well, something is not right because this is the kit model you posted and it IS a 4 x4GB kit. And, there are exactly ZERO 4 x4GB kits that Corsair shows as compatible with that board on it's memory finder compatibility utility.
https://www.corsair.com/us/en/p/mem...00...m4b3000c15