System reports 32GB of RAM despite having 64GB available. Check CPU compatibility and settings.
System reports 32GB of RAM despite having 64GB available. Check CPU compatibility and settings.
I want to improve the RAM on my HP 15-dy4013dx Laptop.
I checked the system information using wmic memphysical and it shows a total capacity of 32GB.
But according to the processor details, it says 64GB is supported.
Intel® Core™ i5-1155G7 Processor and Crucial also mention support for up to 64GB.
HP HP 15-dy4013dx | Memory RAM & SSD Upgrades | Crucial.com
Since the price difference is significant, I need advice on choosing between 64 or 32GB.
I'm an engineering student and have faced issues with my PC freezing when too many apps run at once.
I also read that updating the BIOS to the latest version might make the 64GB compatible.
Please let me know.
Edit: I ordered the 64GB model. Before installing, I updated the BIOS to the newest release.
When trying to start the laptop, the screen wouldn’t turn on at all.
I could hear the fan running but the display stayed off.
Any suggestions for getting this RAM to function properly?
If not, I’ll return it and order the 32GB version instead.
I purchased this RAM here:
https://www.amazon.com/dp/B07ZLCVKPV?ref...asin_title
Edit 2: I contacted Crucial support, who asked me to test each RAM stick separately in both slots.
Initially, one stick worked only in one slot while the other worked in both.
After replacing it, the laptop booted successfully this time.
I’m unsure why it didn’t work yesterday but everything seems fine now.
Thank you all for your assistance and feedback!
Crucial will refund your money if their RAM selector is incorrect, making it relatively safe to attempt a change if you suspect you need more than 32GB.
I believe that limited memory can cause performance issues but won't lead to crashes. Even if instability occurs, swapping all the RAM should likely resolve the issue.
Welcome to the forums, newcomer!
https://h30434.www3.hp.com/t5/Notebook-H...-p/9015354
A quick note, Crucial's support page often misses details on certain platforms. We suggest you verify the information carefully. Stick with a 32GB RAM setup and ensure your laptop's BIOS is up to date before making any changes.
You can check your current RAM using CPU-Z (memory tab) or HWInfo.
As an engineering student, I've faced issues where my PC would freeze or crash when too many apps ran at once.
How much RAM do you currently have?
Moved thread from Components to Memory.
Crucial will refund your money if their RAM selector is incorrect, making it relatively safe to attempt a change if you suspect you need more than 32GB.
I believe that lacking enough memory can cause sluggish performance but shouldn't lead to crashes. Even if instability occurs, swapping all the RAM should likely resolve the issue.
Hello, your response is appreciated. You possess a combined 12 GB of storage, utilizing a 4 GB drive and an 8 GB drive, both operating at DDR4-3200 speed.
When there are no specific timing or voltage settings, the fastest way to fix things is often to physically replace components and check if the issue resolves. Memory stability checks should typically be performed for at least a day, but swapping parts can be done quickly. I still recommend running the memory tests afterward, because even if everything looks good, the problem might still exist—then a Windows 11 reinstall or a system repair like sfc /scannow could help. Prolonged instability can damage system files.
Without timing or voltage adjustments in the BIOS, the device either functions or fails. If it boots with just one stick, it suggests the 16GBx2 package might also work. However, this doesn't confirm reliability if one 32GB stick isn't present. My Dell machine has more RAM than it officially supports but less than what Intel allows (which causes a black screen when installing the full capacity). Thus, combining two 32GB sticks could be viable even without both being installed. You have a 32GB and an 8GB stick available.
If you're considering trying it out, keep in mind that even if the processor supports more memory and the controller is built into the chipset, the BIOS must accommodate it. As with my Dell, HP might limit support to steer customers toward higher-end models for better performance. Many other Tiger Lake systems, including NUCs, can handle two 32GB So-DIMMs without needing four slots.
The 45-day money-back guarantee is technically valid only if purchased directly from the manufacturer. For these kits, the "buy now" options usually redirect to resellers like Amazon, which offer their own 45-day return policy. At least with Amazon, you could return it at various stores such as Kohl's, Whole Foods, or UPS, avoiding the need to ship it yourself. It would be wise to inform your memory advisor that this information is incorrect.