F5F Stay Refreshed Hardware Desktop System recovery tools are not functioning properly.

System recovery tools are not functioning properly.

System recovery tools are not functioning properly.

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Emerald1016465
Junior Member
5
02-25-2022, 02:12 PM
#1
Recently I faced an issue with my MSI GE77HX. It was using a single 1TB SSD, but I added a 2TB Samsung SSD filled with games. After a BIOS update to fix a problem, the system crashed and restarted. Once a technician helped it start, it only booted into the blue screen. In the advanced boot menu, it displayed "troubleshoot" and "Turn off your pc." Then strange events occurred. When I pressed Troubleshooting, it tried to restore MSI factory settings but ended up showing a black screen with just "Recovery DVD manager" instead of the actual MSI Recovery interface. Removing the 2TB SSD didn’t resolve anything, so I’m seeking advice.
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Emerald1016465
02-25-2022, 02:12 PM #1

Recently I faced an issue with my MSI GE77HX. It was using a single 1TB SSD, but I added a 2TB Samsung SSD filled with games. After a BIOS update to fix a problem, the system crashed and restarted. Once a technician helped it start, it only booted into the blue screen. In the advanced boot menu, it displayed "troubleshoot" and "Turn off your pc." Then strange events occurred. When I pressed Troubleshooting, it tried to restore MSI factory settings but ended up showing a black screen with just "Recovery DVD manager" instead of the actual MSI Recovery interface. Removing the 2TB SSD didn’t resolve anything, so I’m seeking advice.