System failure detected. Please check the boot process.
System failure detected. Please check the boot process.
She mentioned it works, yet can't even choose it to switch it off.
Access the EFI Shell embedded in your motherboard's firmware (UEFI). It seems the system can't boot into a standard UEFI interface. Try using this shell to launch an installed bootloader such as GRUB or Windows, which will then enable access to your OS (*/Linux or Windows). From there, you can verify available updates for your laptop's UEFI/BIOS on Acer's official site.