System crashes when you are awakened.
System crashes when you are awakened.
So here's the deal, I built a PC for my neighbor and I've been in tech support hell since. He wanted a PC that could run 6 monitors (stock trading, no gaming), but only needed to have 4 for now. I'll include a parts list of what I built and it seemed to run fine. https://pcpartpicker.com/list/WXkYrv The issues started pretty quickly as after using it at night, it froze completely upon waking and opening programs and they were forced to hard reset it. There also seems to be a possibly related issue of at least one monitor turning green briefly on startup before the windows splash screen, but it immediately goes back and it works fine. There have also been errors in event viewer that involve iommu not working and the GPU drivers not starting Nothing power intensive is running and the temps are fine. Steps I have taken include but are not limited to: 1. Updating windows and drivers 2. Using DDU to uninstall drivers and let windows reinstall them 3. Using Driver Verifier to force the bad drivers to show themselves, which BSOD an error involving the GPU, which is when I used DDU 4. Updating the BIOS 5. Disabling xmp 6. Disabling fast boot I'm honestly very frustrated with this and my inability to solve a problem for someone who entrusted me with making their computer so if anyone has any input, I woul really appreciate it. Thank you.
The second card works by freezing everything on screen—desktop, programs, mouse—as well as the desktop itself. It happens once you launch their trading software and switch to multiple displays, though I don't believe the software is the cause.
Have you attempted to remove the second card from the system to check for changes? If he currently has only 4 monitors, one of those GPUs might handle the task.
I hadn't attempted that since I aimed to explore all alternatives before switching the hardware. The GPU has 4 out, but it actually only supports 3, meaning the system would show 5 out. I was hoping to bypass that issue. But if it works, I'll definitely give it a try.
I'm just thinking outside the box here, but I’m sure even though Crossfire is no longer in use, some features in the AMD drivers remain for Crossfire setups that can still cause issues—especially when you have just one card. Maybe the driver is getting mixed signals because of a second card? I saw a product that fits this scenario: the Visiontek AMD Radeon HD 7750 low-profile single-fan 2GB GDDR5 graphics card. It’s outdated for gaming but still useful for displays.
I intentionally avoided enabling crossfire since I was certain extra outputs would suffice. Still, it's definitely feasible. Interestingly, I thought about using that card but worried about the absence of future updates and chose something with at least temporary support.
Crossfire doesn't have to be enabled. Like I said, I've had stuff in the driver that seems to be left over from Crossfire support cause problems in systems that only have one card installed. I don't see a need to reinstall the drivers. It doesn't install a different driver for two cards than one. It installs the same driver and then it's supposed to utilize certain stuff if a second card is present.