System collapse ?
System collapse ?
Hello, Im using a translator because the english is not my native language
I had my PC for about 3 years and over time I've upgraded some parts. It started with an A320 motherboard, now its a B450. I used to have 16GB of Kingston 3200MHz RAM, now is Corsair 16GB 3600MHz. Same with the PSU always trying to go for slightly better. At this point idk what is causing the issue.
I use my PC for gaming. I play for a few hours then maybe take a break to watch a video or do something else. But when I go back to playing or sometimes even while I'm playing, the PC completely freezes screen goes black and it stops responding. RGB lights on the RAM, fans, keyboard, and mouse stay on, but if I unplug and replug the keyboard or mouse, they don't light up again, like theres no power going to the USB ports and obviously they don't work. To fix it is forcing shutdown. Windows doesn't show any errors in the event viewer so I have no idea what to do for fix that.
Also I wanna mention that once or twice when I turned on the PC it powered up but didn't show the BIOS logo just a black screen like with the other issue. I had to power it off and on again and then it would show the BIOS logo and boot normally.
Specs
Windows 11 Pro
MOBO Gigabyte b450 ds3h v2 BIOS F66
CPU Ryzen 5 5600g
GPU GTX 1650 ddr6
RAM Corsair 2x8GB ddr4 3600mhz
2X A400 Kingston SSD 480GB
Psu Corsair CX650m
AVR Koblenz RS-1410, 1410 VA / 700 Watts. I dont think thats the issue cause I know someone running a 4070ti and a 5600x with this same avr
¿What I tried?
Windows format multiple times but same thing.
I checked connections.
Did a general cleaning of PC.
Right now I'm testing it without undervolt. I do undervolt for keep CPU clocks more stable not for temps.
The project began with an A320 motherboard, now it's a B450. Previously I had 16GB of Kingston 3200MHz RAM, now it's Corsair 16GB 3600MHz. Did you reinstall the operating system during the platform switch?
MOBO Gigabyte B450 DS3H v2 BIOS F66
https://www.gigabyte.com/Motherboard/B45...support#dl
The current version is F67g. Ensure you have the latest chipset drivers, then update the BIOS to the newest release and reset the CMOS.
PSU Corsair CX650m
Which unit is the green labeled one or the grey labeled one?
I've saved the Windows format multiple times but everything remains consistent.
Did you rebuild your bootable USB installer to avoid any issues? Did you install the OS in offline mode?
I prefer undervolting to maintain more stable CPU clocks, not to adjust temperatures.
How is the processor being cooled? What is the case model and room temperature?
Thread moved from the CPUs section to the Systems section.
The highest official speed for RAM on the 5600G is DDR4-3200. Your CPU might handle faster RAM, but stability at 3600MT/s isn't assured. If your BIOS supports XMP/EXPO/DOCP 3600, consider lowering it to 3400 or even 3200. Perform a complete MemTest86 test at each speed (it may take hours). Any errors indicate instability.
https://www.memtest86.com/
My 2600X will not exceed its official DDR4-2933 rate without BIOS adjustments. Using DDR4-3000, I adjusted the CL(CAS) timings from CL=16 to CL=18 and achieved 3000MT/s.
The project began with an A320 motherboard, now it's a B450. Previously, I had 16GB of Kingston 3200MHz RAM, but now I'm using Corsair 16GB 3600MHz. Did you reinstall the operating system during the platform switch? Yes, I have done that several times.
I’m using the MOBO Gigabyte B450 DS3H v2 BIOS F66.
https://www.gigabyte.com/Motherboard/B45...support#dl
The most recent version is F67g. Ensure you have the latest chipset drivers, then update the BIOS and reset the CMOS. I’m aware of the F67b issue, so I opted not to update until the stable F67 release. My chipset driver remains up to date.
PSU Corsair CX650m
Is this the green-labeled unit or the grey-labeled one? No, it’s this.
Windows format multiple times but the results are consistent.
Did you recreate your bootable USB installer to check for any corruption? Did you install the OS in offline mode? Yes, I do that, though I’m connected.
I prefer undervolting to keep CPU clocks more stable rather than targeting temperatures.
How is your processor being cooled? What’s the case model? What are the ambient room air temperatures? My setup uses XPG Valor AIR 6 fans and an AK500 Digital cooler; I haven’t encountered any temperature issues.
I perform CPU stress tests with Prime95 without any issues, including RAM problems, and it never triggered an error. My XMP settings are set to Profile 1 at 3600MHz; I could try 3200 but prefer progressing step by step. I’m not entirely sure this problem began after installing my new GPU, since I was using integrated graphics before. Yesterday I encountered an error in a game, and the event viewer indicated something related to NVIDIA drivers. I don’t believe it’s a driver issue because I reinstalled Windows a few days ago and have already verified all cables and connections, including ensuring the GPU was properly connected.
I noticed the issue resurfaced again, especially during playback of WWE 2K24 on Steam. It causes the main loading screen to freeze and display a black screen on my PC. This occurred even when undervolt settings were off. I disconnected my keyboard and mouse, but Windows still restarted, and the Event Viewer didn’t detect any errors.
I think MemTest86 offers a more comprehensive evaluation of RAM compared to Prime95.
MemTest employs a collection of extreme bit patterns such as Row Hammer:
https://research.ece.cmu.edu/safari/pubs/kim-isca14.pdf
https://www.memtest86.com/troubleshooting.htm
You are currently using DDR4-3600, which is 400MT/s quicker than the maximum supported by the 5600G.
AMD processors tend to be more sensitive regarding high-speed memory overclocks than comparable Intel chips.
I suggest reverting the XMP overclock setting to 3200MT/s or installing the older DDR4-3200 RAM, then perform a complete MemTest86 run.
Should the memory succeed in MemTest86 without any issues, boost the speed and repeat the test (full assessment).
If you encounter even a single error during MemTest86, lower the XMP setting or adjust the memory timings (increase CL value) until all tests pass.
I find it confusing how undervolting stabilizes CPU clocks. Under typical conditions, the clock frequency varies greatly—from a low level like 800MHz (idle) to a high boost like 4400MHz (single core).
Undervolting may lead to instability if overdone. I’d recommend conducting an extended stress test (at least 8 hours) to verify stability. Some users even opt for a full 24-hour test.
If you remain stable after achieving a perfect score in MemTest86, turn off the undervolt feature and retest.
Modifications outside the standard BIOS configuration can cause issues. I’d expect the best performance without XMP (2400MT/s RAM speed) and without any CPU undervolting, sticking to the default BIOS settings.
If you encounter problems with the new GPU, disable XMP and undervolting.
When Windows crashes and the system powers off abruptly, Event Viewer logs may only show "Unexpected Shutdown." That’s not very informative.
Thanks for the reply.
Today I ran memTest for each RAM stick individually in the same slot, and all passed without any errors at 3600mhz.
Undervolting helps my CPU maintain a more stable 4.4GHz turbo without dropping to 4.2 or 4.3, which is why I chose to undervolt.
I recently spoke with Nvidia about this issue and plan to wait for their response.
Here are a few suggestions you might find useful:
https://www.supportyourtech.com/tec...-s...tep-guide/
https://www.elevenforum.com/t/enable-or-...-11.10251/
The goal is to prevent Windows from briefly shutting down USB ports to conserve energy.
I understand both RAM modules pass MemTest86 at 3600MT/s (likely during a full test), but it could be beneficial to disable undervolting and turn off XMP settings, allowing the CPU and RAM to operate at their default configurations.
Performance will noticeably decrease in games, but resolving these issues would confirm the system is stable without any overclocking or undervolting, which might cause problems.
Sorry, I'm back. The issue with WWE 2K24 freezing is often linked to Windows 11, but it can occur in other games too. Sometimes a connect/disconnect sound appears when my PC restarts from a black screen, even though the GPU seems properly installed. Looking into Event Viewer shows several NVIDDMDK errors. Nvidia support advises contacting MSI since it's related to the GPU manufacturer.