F5F Stay Refreshed Hardware Desktop Sure, you can share your thoughts with me.

Sure, you can share your thoughts with me.

Sure, you can share your thoughts with me.

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JayRGamer387
Junior Member
22
07-20-2021, 12:12 AM
#1
I recently transferred an outdated motherboard, likely a B460-M from Gigabyte, from my machine. It arrived in its original condition and was handed over to the new owner within days. A few weeks later, I received a notice from the seller claiming it wouldn’t function properly. When I inquired about his components, he mentioned installing an i5-11500, which is also LGA1200, but noted it wasn’t listed among compatible CPUs for that socket since the board was part of the first batch for 10th-gen processors. I’m uncertain if a BIOS update could have fixed it for the 11th-gen chips, as I never updated the firmware. I shared my concerns, and he suggested using an i5-10600 instead. My setup was mainly for games and schoolwork, not demanding anything complex. Recently, he contacted me again, stating the board is completely non-functional—his only machine, so no chance to verify the hardware. He claimed someone advised him to replace his entire system due to the faulty board. I’m confused about the reliability of these claims. I assumed the issue would resolve if the wrong CPU was installed, but there are risks when multiple generations share the same socket. Some assume higher numbers mean better performance without checking details. My question is whether the probability of this board causing failure is as high as the chance of an error during assembly. I’m feeling anxious because I don’t want to let someone feel let down or cheated after selling my parts. Thank you for your quick responses and understanding.
J
JayRGamer387
07-20-2021, 12:12 AM #1

I recently transferred an outdated motherboard, likely a B460-M from Gigabyte, from my machine. It arrived in its original condition and was handed over to the new owner within days. A few weeks later, I received a notice from the seller claiming it wouldn’t function properly. When I inquired about his components, he mentioned installing an i5-11500, which is also LGA1200, but noted it wasn’t listed among compatible CPUs for that socket since the board was part of the first batch for 10th-gen processors. I’m uncertain if a BIOS update could have fixed it for the 11th-gen chips, as I never updated the firmware. I shared my concerns, and he suggested using an i5-10600 instead. My setup was mainly for games and schoolwork, not demanding anything complex. Recently, he contacted me again, stating the board is completely non-functional—his only machine, so no chance to verify the hardware. He claimed someone advised him to replace his entire system due to the faulty board. I’m confused about the reliability of these claims. I assumed the issue would resolve if the wrong CPU was installed, but there are risks when multiple generations share the same socket. Some assume higher numbers mean better performance without checking details. My question is whether the probability of this board causing failure is as high as the chance of an error during assembly. I’m feeling anxious because I don’t want to let someone feel let down or cheated after selling my parts. Thank you for your quick responses and understanding.

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Aceofspadez410
Junior Member
39
07-20-2021, 12:22 AM
#2
Gigabyte's site mentions the B460M DS3H V2 is compatible with 11th generation processors via BIOS F21 or newer. The older non-V2 models only work with 10th generation chips. It seems unlikely that adding an 11th generation CPU to a non-V2 board would cause issues unless there was physical damage during installation. Possible explanations include:
- Overreaction and trying to provoke a reaction
- A faulty component they purchased, with no verified good parts available
- Uncertainty about the process leading to malfunctions
- A lack of technical knowledge resulting in accidental damage
If you want a full refund, return the same board in its original condition without any visible damage. If they refuse, you can escalate the issue further.
A
Aceofspadez410
07-20-2021, 12:22 AM #2

Gigabyte's site mentions the B460M DS3H V2 is compatible with 11th generation processors via BIOS F21 or newer. The older non-V2 models only work with 10th generation chips. It seems unlikely that adding an 11th generation CPU to a non-V2 board would cause issues unless there was physical damage during installation. Possible explanations include:
- Overreaction and trying to provoke a reaction
- A faulty component they purchased, with no verified good parts available
- Uncertainty about the process leading to malfunctions
- A lack of technical knowledge resulting in accidental damage
If you want a full refund, return the same board in its original condition without any visible damage. If they refuse, you can escalate the issue further.