Struggling to understand the steam subscriber agreement?
Struggling to understand the steam subscriber agreement?
"IF YOU ARE AN EU SUBSCRIBER, YOU HAVE THE RIGHT TO WITHDRAW FROM A PURCHASE TRANSACTION FOR DIGITAL CONTENT WITHOUT CHARGE AND WITHOUT GIVING ANY REASON FOR A DURATION OF FOURTEEN DAYS OR UNTIL VALVE’S PERFORMANCE OF ITS OBLIGATIONS HAS BEGUN WITH YOUR PRIOR EXPRESS CONSENT AND YOUR ACKNOWLEDGMENT THAT YOU THEREBY LOSE YOUR RIGHT OF WITHDRAWAL, WHICHEVER HAPPENS SOONER. THEREFORE, YOU WILL BE INFORMED DURING THE CHECKOUT PROCESS WHEN OUR PERFORMANCE STARTS AND ASKED TO PROVIDE YOUR PRIOR EXPRESS CONSENT TO THE PURCHASE BEING FINAL." But when you go to buy a game it says- "By clicking "Purchase" you agree that Valve provides you immediate access to digital content as soon as you complete your purchase, without waiting the 14-day withdrawal period. Therefore, you expressly waive your right to withdraw from this purchase." So as soon as you buy the product do you lose your rights to withdraw from the purchase or not? They word it in such a way that it's totally ambiguous, could some shine some light on the situation, because I'm being stupid as hell... What the hell valve is it refundable or not???
They should follow this process to remain compliant. They must provide the 14-day window (licensing terms) unless they opt for the purchase option.
It seems there was a misunderstanding regarding EU law and corporate obligations. Under current regulations, corporations cannot require you to waive your rights. The Valve lawsuit appears to have been triggered by this issue, but the message included was not automatically valid across the EU.
They provide refunds, but once they receive even one penny, they immediately decline it. This policy would likely extend to items purchased for use rather than storage, like games kept in inventory instead of personal libraries.
No concept. I'm not based in the EU, just have a general grasp of it. In any case; Generally accurate—essentially buying a game, getting it, then getting a refund. Monitoring downloads per person on platforms like Steam is pretty tough unless we revert to the days of always-connected CD keys.
It seems you're asking about the refund policy for a game. If you haven't played within the 14-day period, you may be eligible for a refund. They might be trying to avoid consequences if someone discovers a loophole, like playing without understanding the rules.
Digital items become non-refundable after purchase. If they were refundable, pirates could exploit them, break them, re-upload them, and receive their money back without cost, allowing them to distribute more cracked versions of the games.