Still facing issues with increasing memory capacity.
Still facing issues with increasing memory capacity.
I own a prebuilt ASUS ROG GL10DH with 8 gigabytes of RAM. I wanted to upgrade from 8GB to 16GB since the current setup has only two RAM slots and runs at 2666MHz. I purchased an additional 8GB stick to match the new configuration. The issue is that connecting both sticks doesn’t get the system up, but it works with just one connected at a time in each slot. Asus Support suggests sending it to a service center.
Yes, you can use CPU-Z to examine each stick separately and view the details. Open CPU-Z, navigate to the RAM and SPD sections. Compare the specifications of both sticks—ensure they match in frequency and latency. Differences may cause compatibility issues. Screenshots of the relevant tabs are helpful for reference.
The details from CPU-Z are provided here. Thank you for waiting. Yes, the JDEC timing differences could be the issue.
I'm currently on vacation, so I'm using mobile only, which complicates comparisons. Based on what I observe, both devices should operate at 2666 MT/s (1333 MHz) with a primary CAS latency of CL 20. As this follows a JEDEC standard, it should generally work, though variations in sub-timings might cause problems. Differences in component types—one Samsung, the other Micron—could also be contributing factors. You might try manual memory tuning to resolve issues, or consider selling both units and getting a matched pair instead. While it could cost some money, it should be reliable.