Spinning through random reboots and navigating troubleshooting steps
Spinning through random reboots and navigating troubleshooting steps
Hi everyone, Since installing my new 5600X3D as a drop-in replacement in my system for an old 3600, I've been working to troubleshoot random reboots, most often occurring some time after waking from sleep. I've gone through a crazy amount of troubleshooting steps to remedy the issue and have finally resorted to filing an RMA through AMD. That being said, I wanted to post for a few reasons: First, to get an idea of how many others with the 5600X3D or the 5000 series Ryzen CPUs are experiencing this issue; second, to see if anyone has any last resort steps I can take before sending my CPU back; and third, to help anyone else who might find this post with the same issue. My system specs: Ryzen 5600X3D (the Micro Center exclusive chip released this summer). Gigabyte X570 I Aorus Pro Wifi Rev 1.0 (ITX Board) I've replaced this with a Gigabyte B550 board to try and fix this issue. Now knowing that the old board was fine, I'll likely sell it on the used market. EVGA XC Ultra 2070 Super 32 GB Corsair 3600Mhz 18-22-22-42 low profile memory Corsair SF600M PSU Replaced with Corsair SF750M also to try to fix this issue. I will be keeping this PSU since more power overhead may come in handy with a GPU upgrade down the line. Noctua tower cooler Troubleshooting Attempts: So far, I have (with no avail): Reset BIOS to factory defaults [edit: also updated bios and drivers to latest on Gigabyte website] Disabled C-States in BIOS Enabled low-current power supply loading in BIOS (description claims to help prevent crashing at low loads) Tested system memory [edit: forgot to mention also disabled XMP, still crashed :/] Checked CPU temps (all normal) Checked GPU clock and temps (all normal) Re-seated CPU Switched back to 3600 (I CAN'T recreate the issue with the 3600 installed) Replaced motherboard Replaced power supply Reinstalled Windows fresh from scratch Of these steps, reinstalling windows gave me the most hope. After waking from sleep, it seems to be fine for a while, until suddenly, reboot. Much better than before though, when reboot would happen almost instantly. Event Logs Prior to the reboot, I get a slew of Event ID 19 WHEA-Logger errors: "A corrected hardware error has occurred. Reported by component: Processor Core Error Source: Corrected Machine Check Error Type: Cache Hierarchy Error Processor APIC ID: 0" They're spread out by minutes prior to the reboot, so I'm not sure if they're connected to the problem. I'm not familiar with what this warning means. What is connected to the problem, however is this: Immediately before the critical event is one information event, Kernal Power 125 (86), "ACPI thermal zone \_TZ.UAD0 has been enumerated. _PSV = 290K ... _CRT = 294K _HOT = 293K minimum throttle = 0 _CR3 = 0K" The event viewer log shows a Critical event at the time of reboot: "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly." Kernal-Power, Event ID 41, Task Category (63) Immediately after critical event is another information: "Connectivity state in standby: Disconnected, Reason: NIC compliance" Kernal-Power 172 (203) So, with the steps above not fixing my problem and knowing that the 3600 works totally fine, today I submitted an RMA request through AMD. If anyone has other advice before I send away my CPU, please feel free to comment below! I can also answer any more questions if I haven't addressed it above. Or, if you've had the same problem, let me know! I wouldn't be terribly surprised if this was a known issue on Gigabyte motherboards or with the single batch of CPU's AMD made under this sku. -Chocymilk
This might not be the best approach, but if the CPU is faulty, sending it elsewhere could result in a superior model such as a 5800x3D, as I suspect they don’t stock many 5600x3D units.
This model could manage a 5800X3D, though the 5600XD would likely add extra cooling demands.
I thought the power rating would go up. It's actually a bit lower than expected. I'm using the NCase M1, and the U9 is the largest air cooler available, so I'm not keen on water cooling.
Some time later, and my issue is resolved with a CPU replacement (another 5600X3D) from AMD. With the new chip installed, the upgrade process felt smooth as it should have been the first time... just drop-in replacement. So, the problem all along, was the CPU itself. Unlucky. Here's to a long-living PC! -chocymilk