Someone is taking my internet connection.
Someone is taking my internet connection.
ARRIS SURFboard SBG6400 serves as my modem, with Comcast handling the service. My cable/WiFi modem is placed on a light switch so I can turn it off when not in use. Recently, usage has been quite high, and I even exceeded the limit once. After testing, I found that even without connecting to my computer and leaving it on for nine hours, I accumulated 38GB. Despite changing all Wi-Fi and modem login details, this still didn’t work. I then contacted Comcast, but received no assistance. Should I replace the device or switch to their equipment at a higher cost? Or is there another solution I can explore? Since I live in a large apartment building, that might be helpful. The guest network is disabled, and I’m limited to 15Mbps, making it difficult to reach 38GB in just a few minutes—even if connected for an hour.
Confirm that your modem’s MAC and/or serial match what’s listed in your account. There have been instances where the ISP assigned the incorrect device. After updating your Wi-Fi password, ensure it uses WPA2 with AES exclusively, avoiding TKIP+AES.
Did you check the router settings for specific devices and notice any unapproved ones?
There are some reports indicating that the Meter may not function properly for certain individuals. Remember, the meter doesn't show real-time data; it might take up to 24 hours to reflect your usage. Your best option is to keep reaching out to Comcast or consider contacting government authorities if they don't respond. You can reach out to the FCC, FTC, State Attorney General, and others for assistance.
It's hard to say without more details, but it could be due to several factors like unresolved issues, ongoing conflicts, or persistent challenges.
They seem to treat me like I’m not smart and I’m testing if changing things won’t help. It’s really disappointing—I might have to get a new box, but even then it won’t solve the problem. Plus, their behavior sometimes feels like they’re acting like ASUS, which isn’t great. If I download 100GB for free and go over 500GB in a day on my slow plan, maybe they’ll reconsider charging more.