She isn't able to link the new laptop using the phone's hotspot.
She isn't able to link the new laptop using the phone's hotspot.
She got a new HP 245 G8 laptop, but it doesn’t connect to her old Galaxy S8 phone. The connection works, but no data transfers, so she can’t use it. Other devices still work fine, and the new laptop’s hotspot connects properly. Maybe try using a different method or check the phone settings. Let me know if you need more help!
Yes, you can select between 2.4GHz and 5GHz frequencies on your phone.
It seems the phone runs on a 5GHz frequency but the laptop doesn’t support it, which could prevent connection. Also, the laptop is up-to-date while the phone is outdated, increasing the likelihood that the phone’s hotspot only works at 2.4GHz, whereas the laptop supports both channels.