She can't access her computer.
She can't access her computer.
You may try resetting your password, though it can be challenging. It requires a recovery disk or installation media for Windows. Refer to this tutorial: http://www.howtogeek.com/96630/how-to-re...-easy-way/. Feel free to ask if you need more help.
We’re about to chat with her and help her out as much as I can. She doesn’t have any of her old computer stuff, which is the main problem right now.
You might locate a file to install on a USB drive. Alternatively, you can start a Linux environment and handle the file transfers yourself.
Sure, you’ll just need a Windows 8 license since the one already on her laptop isn’t available, and we can’t visit her to assist directly.