Share your thoughts on this matter.
Share your thoughts on this matter.
You received an email from Ubisoft about your account being banned for violating their community guidelines. They mentioned it took nearly two weeks to respond and told you they suspected cheating, though they couldn’t provide proof due to company policy. You paid for the game and didn’t cheat, but you’re concerned about the fairness of not receiving a response. It’s understandable to feel confused or upset. If you want to move forward, consider reaching out again through official channels, gathering any evidence you have, and reviewing Ubisoft’s policies carefully.
Likely legal. Maybe messed up? Showing defiance. Contact support, stay courteous, but state firmly you won’t purchase from them again if the problem remains unsolved.
Similar to GTA Online, you might face permanent bans simply by being in a lobby with a cheater, while others won’t intervene.
I was participating in various online games and this is my first experience with a ban. I plan to remove the game completely. It seems they’re after money, and I’ll warn my friends not to buy any Ubisoft titles anymore. I played GTA Online before, but eventually hit a problem where I encountered an error message on certain map areas. I submitted it, but only received an automated response that didn’t help. So I just quit.
It's perfectly fine, understand. Their Terms of Service mention accepting any decisions about your account. You'd need to thoroughly review it to check if they must show proof of a breach from your side. If they're asked to provide evidence under their rules, you should expect clear justification and documentation. If they refuse to share that information, pursuing legal action could be necessary. However, handling this for a game like $60 is likely a waste of both time and resources.