F5F Stay Refreshed Hardware Desktop Shadowed areas on LG OLED48B46LA device

Shadowed areas on LG OLED48B46LA device

Shadowed areas on LG OLED48B46LA device

C
Charoonia
Member
134
10-09-2016, 07:00 AM
#1
Hey there, looking for some guidance on your OLED48B46LA. Recently, I’ve seen dark or shadowy patches forming in the bottom-right corner of the screen, especially in low-light conditions like dark videos. Even after trying a pixel refresh via the settings, it hasn’t fixed the issue. The affected areas look like straight, tower-like vertical blocks that aren’t uniform. I’ve attached some pictures if they help. Have anyone else encountered this problem? Could it be a manufacturing flaw or should I try other solutions before contacting LG or Amazon? Thanks in advance!
C
Charoonia
10-09-2016, 07:00 AM #1

Hey there, looking for some guidance on your OLED48B46LA. Recently, I’ve seen dark or shadowy patches forming in the bottom-right corner of the screen, especially in low-light conditions like dark videos. Even after trying a pixel refresh via the settings, it hasn’t fixed the issue. The affected areas look like straight, tower-like vertical blocks that aren’t uniform. I’ve attached some pictures if they help. Have anyone else encountered this problem? Could it be a manufacturing flaw or should I try other solutions before contacting LG or Amazon? Thanks in advance!

Q
QuRzy
Member
149
10-09-2016, 10:14 AM
#2
After completing the panel refresh or pixel cleaning and still facing issues, your TV might be faulty.
Q
QuRzy
10-09-2016, 10:14 AM #2

After completing the panel refresh or pixel cleaning and still facing issues, your TV might be faulty.

C
CocaCola15
Senior Member
603
10-09-2016, 11:57 AM
#3
Hmm... Looks like some kind of weird burn-in artefact. I would vote for defective screen and escalation.
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CocaCola15
10-09-2016, 11:57 AM #3

Hmm... Looks like some kind of weird burn-in artefact. I would vote for defective screen and escalation.

M
Mrender3
Senior Member
412
10-10-2016, 03:55 AM
#4
I also added your multiple large images to the spoiler section.
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Mrender3
10-10-2016, 03:55 AM #4

I also added your multiple large images to the spoiler section.

C
Crimson_Ender
Member
149
10-10-2016, 01:49 PM
#5
Are there any visible gaps or areas that resemble the burn-in pattern? Even with a fixed window displayed, this issue appears to persist. It seems there might be a problem, making a repair or replacement the likely solution.
C
Crimson_Ender
10-10-2016, 01:49 PM #5

Are there any visible gaps or areas that resemble the burn-in pattern? Even with a fixed window displayed, this issue appears to persist. It seems there might be a problem, making a repair or replacement the likely solution.

X
xHuski
Member
78
10-13-2016, 10:07 AM
#6
No screen element matches the shape—no game or app appears. I contacted LG support through their site, but the discussion ended without resolution. The chat disappeared immediately after they requested feedback, and they closed it once I restarted my TV. They claimed the problem stemmed from an incorrect aspect ratio setting, though the TV’s default setting is locked and hidden, making adjustments impossible. They asked for a factory reset, which I performed, but during installation I still saw the shapes. This confirmed their theory wasn’t valid.
X
xHuski
10-13-2016, 10:07 AM #6

No screen element matches the shape—no game or app appears. I contacted LG support through their site, but the discussion ended without resolution. The chat disappeared immediately after they requested feedback, and they closed it once I restarted my TV. They claimed the problem stemmed from an incorrect aspect ratio setting, though the TV’s default setting is locked and hidden, making adjustments impossible. They asked for a factory reset, which I performed, but during installation I still saw the shapes. This confirmed their theory wasn’t valid.

M
Miloshki
Junior Member
6
10-13-2016, 08:12 PM
#7
From the area it's in, it appears to be the system tray bucket and alerts. However, since it's been around for days, an RMA would be the right move.
M
Miloshki
10-13-2016, 08:12 PM #7

From the area it's in, it appears to be the system tray bucket and alerts. However, since it's been around for days, an RMA would be the right move.