Security question reset required – no real name entered.

F5F Stay Refreshed Software PC Gaming Security question reset required – no real name entered.

211

10-14-2016, 03:42 PM

I restored Windows on my PC and when I tried to log into BattleNet I was asked for a security question I didn’t remember. The support team told me they needed my full name and a photo ID that matches it. Since I hadn’t used my real name on my BattleNet account, I’m in a tough spot. What alternatives should I consider? Thanks!

Admiralfiggins

10-14-2016, 03:42 PM #1

Proforno
Member

209

10-14-2016, 04:08 PM

Without recalling your security question, options are limited. That’s why you should stay calm with important accounts, especially those involving payments.

Proforno

10-14-2016, 04:08 PM #2

Without recalling your security question, options are limited. That’s why you should stay calm with important accounts, especially those involving payments.

AsianBoyFTW
Junior Member

10-14-2016, 05:39 PM

If you have any evidence showing you paid for their games, like receipts or proof of purchase, that’s likely enough.

AsianBoyFTW

10-14-2016, 05:39 PM #3

If you have any evidence showing you paid for their games, like receipts or proof of purchase, that’s likely enough.

Goku_Jerome
Senior Member

428

11-02-2016, 09:46 AM

I didn’t purchase any of their titles, though I did spend a bit on Hearthstone. I’m not sure I’ll discover anything else. Maybe I’ll rely on my security questions from time to time...

Goku_Jerome

11-02-2016, 09:46 AM #4

I didn’t purchase any of their titles, though I did spend a bit on Hearthstone. I’m not sure I’ll discover anything else. Maybe I’ll rely on my security questions from time to time...