Secured my device.
Secured my device.
Hey, I see the issue. Your Windows 10 notebook is locked because someone changed its password. To regain access, you’ll need to reset it using the built-in recovery options or contact support for further help. P.S. You mentioned you can’t get a recovery key—let me know if you need more guidance!
Hold on, do you really not remember the password to your laptop? Or is it another person's? You should ask them for it.
The individual responsible was the person who installed the operating system, and I don’t have any way to contact them.
The individuals responsible for setting up the operating system should not access the PC directly. They use an OOBE install to configure their user account. This situation appears very suspicious.