F5F Stay Refreshed Hardware Desktop Screen goes dark but power remains active.

Screen goes dark but power remains active.

Screen goes dark but power remains active.

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DeskFan
Member
56
07-31-2023, 11:41 AM
#1
I've encountered an issue with my Asus Vivobook where the screen would shut down and then fail to power back up until I restart it. After a restart, the system would require holding the power button until the automatic repair tool appeared. Sometimes this didn't work, and I had to unplug the laptop for it to turn on. If I released the power button during this process, the device would shut down completely. The problem continued even after replacing the battery, and now it happens roughly every five days. I'm concerned this might be related to the motherboard. The charging port also seems faulty, as it only charges properly when the charger is oriented correctly. I've replaced the port before, but it failed again after a short time. Help needed?
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DeskFan
07-31-2023, 11:41 AM #1

I've encountered an issue with my Asus Vivobook where the screen would shut down and then fail to power back up until I restart it. After a restart, the system would require holding the power button until the automatic repair tool appeared. Sometimes this didn't work, and I had to unplug the laptop for it to turn on. If I released the power button during this process, the device would shut down completely. The problem continued even after replacing the battery, and now it happens roughly every five days. I'm concerned this might be related to the motherboard. The charging port also seems faulty, as it only charges properly when the charger is oriented correctly. I've replaced the port before, but it failed again after a short time. Help needed?

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spikerdog89
Member
143
07-31-2023, 03:00 PM
#2
It could be that the issue isn't something simple to resolve—it might be related to the motherboard. If it's an older device, replacing the motherboard might be the best option.
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spikerdog89
07-31-2023, 03:00 PM #2

It could be that the issue isn't something simple to resolve—it might be related to the motherboard. If it's an older device, replacing the motherboard might be the best option.

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Holzir
Junior Member
35
08-19-2023, 12:28 AM
#3
Hey there! This device seems to be in serious trouble. Could it be the screen digitizer, mainboard, or something else? How long has it been running? Have you reached out to Asus support for help?
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Holzir
08-19-2023, 12:28 AM #3

Hey there! This device seems to be in serious trouble. Could it be the screen digitizer, mainboard, or something else? How long has it been running? Have you reached out to Asus support for help?

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packerfarr
Member
119
08-19-2023, 06:30 AM
#4
The laptop is only two years old, but the keyboard backlights aren't working properly, suggesting possible water damage. Estimating the repair cost and deciding whether it's worth fixing or replacing depends on the price you expect versus the effort involved.
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packerfarr
08-19-2023, 06:30 AM #4

The laptop is only two years old, but the keyboard backlights aren't working properly, suggesting possible water damage. Estimating the repair cost and deciding whether it's worth fixing or replacing depends on the price you expect versus the effort involved.

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JaynKay
Member
233
08-19-2023, 07:26 AM
#5
It's a bit of an older look for someone using a laptop every day, isn't it? That doesn't seem very appealing... It could be a cheap option if you're still covered under warranty. Prices might range from 100 to 200 dollars. It's possible they're trying to charge a premium similar to Apple, which would be around 1000 dollars. The final decision really depends on your budget, requirements, and what your current device offers. Still, I'll keep the usual advice in mind—if you have room for a full desktop, it often comes with better value. But I won't force it since I'm not you and you decide for yourself.
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JaynKay
08-19-2023, 07:26 AM #5

It's a bit of an older look for someone using a laptop every day, isn't it? That doesn't seem very appealing... It could be a cheap option if you're still covered under warranty. Prices might range from 100 to 200 dollars. It's possible they're trying to charge a premium similar to Apple, which would be around 1000 dollars. The final decision really depends on your budget, requirements, and what your current device offers. Still, I'll keep the usual advice in mind—if you have room for a full desktop, it often comes with better value. But I won't force it since I'm not you and you decide for yourself.

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SLI_MineTerra
Junior Member
5
08-20-2023, 01:27 AM
#6
Repairing a laptop can be costly depending on the issue. If the motherboard is damaged, you might need to replace it unless you locate a budget used one. Otherwise, consider taking the device apart for a thorough check before deciding on a fix.
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SLI_MineTerra
08-20-2023, 01:27 AM #6

Repairing a laptop can be costly depending on the issue. If the motherboard is damaged, you might need to replace it unless you locate a budget used one. Otherwise, consider taking the device apart for a thorough check before deciding on a fix.

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Cramie
Member
238
09-01-2023, 09:05 AM
#7
Thanks for the guidance. I'll take it to the repair shop and request a price.
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Cramie
09-01-2023, 09:05 AM #7

Thanks for the guidance. I'll take it to the repair shop and request a price.

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Fullalexis10
Member
167
09-05-2023, 07:10 AM
#8
The shop checked the laptop visually and saw no problems. It might mean they lack the expertise to spot bigger issues.
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Fullalexis10
09-05-2023, 07:10 AM #8

The shop checked the laptop visually and saw no problems. It might mean they lack the expertise to spot bigger issues.

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zCatty
Junior Member
12
09-12-2023, 11:11 PM
#9
Many problems aren't seen with the eyes, and sales staff work under tight deadlines.
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zCatty
09-12-2023, 11:11 PM #9

Many problems aren't seen with the eyes, and sales staff work under tight deadlines.

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svenneke100
Member
64
09-23-2023, 05:04 AM
#10
Use tools or methods beyond sight, like testing, measurement, or analysis to resolve the issue.
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svenneke100
09-23-2023, 05:04 AM #10

Use tools or methods beyond sight, like testing, measurement, or analysis to resolve the issue.

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