Screen freezes while loading Gigabyte content.
Screen freezes while loading Gigabyte content.
I’ll begin with the parts that clearly indicate they’re linked on the BIOS. First, my GPU, CPU, fans, M.2 SSD, and RAM all appear connected properly. The main issue is that the 1TB M.2 SSD (Samsung 970 EVO Plus) freezes during startup. Before it loads, Windows 11 64-bit appears. I only have that SSD on my system. Upon inspecting the motherboard for any red LEDs, they were visible briefly during boot before vanishing. The PC functioned normally for three weeks until yesterday when I returned from dinner. After eating, the login screen displayed normally except for an unusual zoom effect. Checking Task Manager revealed the GPU was active, but the display didn’t update as expected. Searching for GeForce Experience didn’t reveal any missing drivers. When I attempted to re-download, the monitor went black before my PC shut down, leaving me without time to install. After several attempts, the OS remained stuck on a loading screen and wouldn’t let me enter Windows. I also tried clearing the CMOS, but it didn’t help. Can you assist in resolving this puzzling problem? Edited June 18, 2023 by HopelessGPU
I think I fixed the problem with my GPU drivers. I was encountering error code 43, so I reinstalled them in safe mode. A new issue appeared while running commands to restore my PC's health. I hit error code 0x800f081f, which suggests a corrupted or missing file on Windows—possibly explaining the frozen splash screen Gigabyte insist Ultra Durable loading screen. I plan to rest now after working 8-9 hours. If the problems persist, I might need to update the BIOS. If that fails, I’ll likely have to return my motherboard and SSD for replacement. Probably a motherboard issue, and hopefully they’ll understand it happened unexpectedly.
Launch elevated command prompt, enter sfc /scannow. Next run DISM /Online /Cleanup-Image /RestoreHealth. Execute chkdsk /r. Access Event Viewer, navigate to Windows Logs -> System. Sort errors and critical events by time. Record a screen capture and share here.
I ran sfc /scannow and no issues were detected. The second part maintained 62.3% for a long time despite stating "The restore operation completed successfully." Using chkdsk /r revealed "Chkdsk cannot run because the volume is in use by another process." Would you like to schedule a check next time the system restarts? Regarding the event log, it appears quite problematic. To be clear, when I attempt a restart, the system freezes on the gigabyte splash screen and I’m forced to power off again, hoping it will land me on the sign-in screen. I can still enter my bio, but I need to do it before it reaches the loading screen. Updated June 18, 2023 by HopelessGPU
You’re dealing with some system instability, likely due to RAM or the main storage drive. If you’ve enabled overclocking features like XMP or DOCP, turn them off. There are application crashes and a display driver failure in the logs, which point to software issues. DCOM errors are acceptable—they won’t harm stability. The recommended fix is a full Windows reinstall. If that doesn’t resolve the problem, it’s probably hardware-related. Swapping an SSD would be ideal, followed by checking RAM or the motherboard. If all else fails, a GPU or CPU swap might be needed. This situation is often referred to as hardware troubleshooting, and sometimes it’s wiser to have someone verify the components instead of spending money on replacements.