Rockit Cool...Not cool?
Rockit Cool...Not cool?
Hello, your purchase of 13900k was completed and sent to Rockit Cool for delid/relid. Payment was made via PayPal, and you followed all their instructions carefully. Your processor was inactive for 7 days with no communication from them. There was no receipt or response to any email. You previously worked with Silicon Lottery and received outstanding service from their owner. When should I start worrying?
Is it a genuine business? You don’t have to worry. They’ll either return your CPU or leave. How quickly were they supposed to resolve the issue?
I haven't used Rockit's delidding service, but I've ordered their tools, and copper IHSs from them in the past. They are a legit company and have always shipped things promptly for me. I'm guessing because this is a service, it's a turnaround time /backlog time thing. Still though, doesn't make you feel good with the lack of communication. (I get it) I assume you followed these instructions? I don't think I would panic yet.
I strictly adhered to every instruction given... I even shared explicit content, which is a bit unusual for me. For the next attempt, I’ll handle it myself. I downgraded and managed 9,900k—it wasn’t smooth, but it functioned.
FedEx reports they haven’t received the package yet—new tracking number issued. Status remained unchanged over recent days.
I would reach out. Typically we place an order with FedEx and they arrange pickup the following day.