F5F Stay Refreshed Hardware Desktop RMA Inquiry: RAM Stick Failure Reported

RMA Inquiry: RAM Stick Failure Reported

RMA Inquiry: RAM Stick Failure Reported

A
a2304xx
Junior Member
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1
10-15-2023, 01:26 AM
#1
Hello, I own a 2x8GB G.Skill F4-3000C15D-16GVRB setup. One stick failed after removal, but the other worked. When I swapped the good stick into the same slot, it wouldn’t boot. For the RMA process, should I send both sticks because of timing and a return policy, or just the faulty one in case the old unit is still available? I reached out to G.Skill support via email but haven’t received a response yet. I need this resolved quickly since I’m in school and also preparing for the 2042 release.
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A
a2304xx
10-15-2023, 01:26 AM #1

Hello, I own a 2x8GB G.Skill F4-3000C15D-16GVRB setup. One stick failed after removal, but the other worked. When I swapped the good stick into the same slot, it wouldn’t boot. For the RMA process, should I send both sticks because of timing and a return policy, or just the faulty one in case the old unit is still available? I reached out to G.Skill support via email but haven’t received a response yet. I need this resolved quickly since I’m in school and also preparing for the 2042 release.

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D
Dubbiestwubs
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56
11-05-2023, 10:36 PM
#2
The details will be specified in the RMA once acceptance is confirmed. In every situation I've observed, they always need the complete collection.
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D
Dubbiestwubs
11-05-2023, 10:36 PM #2

The details will be specified in the RMA once acceptance is confirmed. In every situation I've observed, they always need the complete collection.

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A
Al3x81
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14
11-06-2023, 02:42 PM
#3
In all instances I've encountered or experienced, it's clear that the required solution involves the entire set, not merely a single component.
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A
Al3x81
11-06-2023, 02:42 PM #3

In all instances I've encountered or experienced, it's clear that the required solution involves the entire set, not merely a single component.

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I
InferoPlaysGT
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16
11-07-2023, 06:42 PM
#4
Thanks, I'll send the RMA and check their response. I'm just happy they offer a lifetime warranty.
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I
InferoPlaysGT
11-07-2023, 06:42 PM #4

Thanks, I'll send the RMA and check their response. I'm just happy they offer a lifetime warranty.

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S
SarahFina
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51
11-12-2023, 08:08 AM
#5
they relied on their warranty twice starting in 2011, and each time they received both sets of sticks returned in perfect condition.
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S
SarahFina
11-12-2023, 08:08 AM #5

they relied on their warranty twice starting in 2011, and each time they received both sets of sticks returned in perfect condition.

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