Restoring Windows 7 without losing files or software?
Restoring Windows 7 without losing files or software?
Hey! Your mom's PC seems to have some issues with startup and crashes when opening Microsoft Word. You can try resetting it without losing your programs or files. Placing all your Word documents on a flash drive is a good idea—it keeps everything safe. After the reset, you can transfer everything back to the PC. This way, you won't lose any pictures or programs. Let me know if you need more details!
Consider relocating all the files your parents cherish onto a sufficiently large flash drive or moving them to the cloud, then reinstalling Windows. There could be a virus affecting your computer.
Reinsert the RAM module to resolve the BSOD issue. This approach worked for a similar case: 8GB total, 4GB installed but only 4GB available. If you notice this in the system, the problem likely lies with the RAM.