F5F Stay Refreshed Hardware Desktop Restart PC randomly

Restart PC randomly

Restart PC randomly

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sioazidao
Member
70
08-24-2022, 11:33 AM
#1
Hello! My computer shuts down unexpectedly (no BSOD, just a black screen and restart) when I'm using browsers like Netflix or YouTube. When I play games, everything runs smoothly. My setup includes: MSI B450 TOMAHAWK MAX AMD R5 5600, Radeon RX 5700XT, Nitro 8GB, FSP Dagger PRO 650W, Corsair 2x8GB DDR4 3200MHz Vengeance LPX, and a 1TB Samsung SSD. I initially thought my CPU was bad, so I swapped it to an R5 3600. After testing the new model, the restarts kept happening. I'm not sure how to fix this issue. Sometimes I get a crash dump, but it's rare. *******************************************************************************
* Bugcheck Analysis *
One of the graphics drivers didn't respond properly. Details:
- Code error: ffffc906bd504460
- Device pointer and driver info provided
- Debugging data shows CPU and memory stats, but no clear fix
- Warning about timestamp issues for amdkmdag.sys

* Debugging notes:*
- Couldn't load amdkmdag.sys (Win32 error)
- Timestamp verification failed
- Kernel generated a triage dump but no resolution found
- Tags and attributes were reported, yet no tag was defined

I tried disabling CPU states, updating BIOS, and reinstalling Windows, but the problem persists. Let me know if you need more help!
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sioazidao
08-24-2022, 11:33 AM #1

Hello! My computer shuts down unexpectedly (no BSOD, just a black screen and restart) when I'm using browsers like Netflix or YouTube. When I play games, everything runs smoothly. My setup includes: MSI B450 TOMAHAWK MAX AMD R5 5600, Radeon RX 5700XT, Nitro 8GB, FSP Dagger PRO 650W, Corsair 2x8GB DDR4 3200MHz Vengeance LPX, and a 1TB Samsung SSD. I initially thought my CPU was bad, so I swapped it to an R5 3600. After testing the new model, the restarts kept happening. I'm not sure how to fix this issue. Sometimes I get a crash dump, but it's rare. *******************************************************************************
* Bugcheck Analysis *
One of the graphics drivers didn't respond properly. Details:
- Code error: ffffc906bd504460
- Device pointer and driver info provided
- Debugging data shows CPU and memory stats, but no clear fix
- Warning about timestamp issues for amdkmdag.sys

* Debugging notes:*
- Couldn't load amdkmdag.sys (Win32 error)
- Timestamp verification failed
- Kernel generated a triage dump but no resolution found
- Tags and attributes were reported, yet no tag was defined

I tried disabling CPU states, updating BIOS, and reinstalling Windows, but the problem persists. Let me know if you need more help!

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Smoofie
Member
213
08-28-2022, 01:44 AM
#2
RAM problems can lead to these complications. It’s worth verifying your board maker’s compatibility guide to confirm your RAM is supported. Being absent from the list doesn’t ensure stability, but it also doesn’t confirm it will be reliable. I faced several issues with my 5900X setup for this reason, which resolved once I swapped in a compatible kit for my board and CPU.
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Smoofie
08-28-2022, 01:44 AM #2

RAM problems can lead to these complications. It’s worth verifying your board maker’s compatibility guide to confirm your RAM is supported. Being absent from the list doesn’t ensure stability, but it also doesn’t confirm it will be reliable. I faced several issues with my 5900X setup for this reason, which resolved once I swapped in a compatible kit for my board and CPU.

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Ebkon
Member
166
08-28-2022, 09:35 AM
#3
I didn't see it here, though I found the RAM part number on another site. The MSI site seems a little old, but that's what I thought.
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Ebkon
08-28-2022, 09:35 AM #3

I didn't see it here, though I found the RAM part number on another site. The MSI site seems a little old, but that's what I thought.

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SNEEKFREAK
Junior Member
17
09-04-2022, 05:19 PM
#4
I’m not confident about Pangoly. They provided specs for my board that were known to create problems.
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SNEEKFREAK
09-04-2022, 05:19 PM #4

I’m not confident about Pangoly. They provided specs for my board that were known to create problems.

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Power_house101
Member
78
09-06-2022, 08:19 AM
#5
I'll attempt a fresh configuration of RAM to verify it. By the way, I occasionally encounter watchdog dumps like this, though it's quite uncommon.
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Power_house101
09-06-2022, 08:19 AM #5

I'll attempt a fresh configuration of RAM to verify it. By the way, I occasionally encounter watchdog dumps like this, though it's quite uncommon.

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maccageorge
Junior Member
12
09-17-2022, 12:34 AM
#6
It could be anything—ranging from insufficient power supply to faulty RAM or incorrect OC settings. Begin by resetting the UEFI defaults, disabling XMP, and perform a full memory diagnostic. If successful, proceed with a stress test. It’s crucial to verify whether performance under load indicates potential power-related issues.
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maccageorge
09-17-2022, 12:34 AM #6

It could be anything—ranging from insufficient power supply to faulty RAM or incorrect OC settings. Begin by resetting the UEFI defaults, disabling XMP, and perform a full memory diagnostic. If successful, proceed with a stress test. It’s crucial to verify whether performance under load indicates potential power-related issues.

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bram_97
Junior Member
17
09-19-2022, 07:18 AM
#7
Under stress the computer runs smoothly. The power supply works well, which I verified several times. I plan to check the RAM next.
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bram_97
09-19-2022, 07:18 AM #7

Under stress the computer runs smoothly. The power supply works well, which I verified several times. I plan to check the RAM next.

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SlightlyRac00n
Member
194
09-21-2022, 12:46 AM
#8
Ram is often responsible for this issue.
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SlightlyRac00n
09-21-2022, 12:46 AM #8

Ram is often responsible for this issue.

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sfajar
Member
183
09-24-2022, 01:57 AM
#9
I refreshed my profile once more to the newest version. The previous one was in beta, I’m not sure why I downloaded that, and there have been no crashes so far. I’ll keep you updated on the progress.
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sfajar
09-24-2022, 01:57 AM #9

I refreshed my profile once more to the newest version. The previous one was in beta, I’m not sure why I downloaded that, and there have been no crashes so far. I’ll keep you updated on the progress.

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I_Pux
Member
60
09-25-2022, 08:15 AM
#10
You're experiencing issues with limited RAM compatibility information on the MSI website. It seems the list only covers a few pages and includes around 25 RAM options, which may not cover all your needs. You might want to verify the rx-5xxx category directly or explore other sources for a broader selection.
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I_Pux
09-25-2022, 08:15 AM #10

You're experiencing issues with limited RAM compatibility information on the MSI website. It seems the list only covers a few pages and includes around 25 RAM options, which may not cover all your needs. You might want to verify the rx-5xxx category directly or explore other sources for a broader selection.

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