Reset the ISP router.
Reset the ISP router.
What would they do? They usually reset everything when something goes wrong or during a big firmware update. You might consider setting up your own system with your own router and access points. You'd have to tweak the modem settings with your ISP, but changing it later should be straightforward.
I can't believe they’re releasing firmware updates every week. Are you sure this is the problem? It seems like your modem might be faulty. I’d suggest asking them to swap it out for a new one. See if the issues continue. Also, look for a configuration menu—none of these devices I’ve seen let you save or download the latest settings. Copy the file to your computer. If it restarts to defaults, log in and upload it again—everything should reset. Of course, I still think having the ISP replace the modem is the simplest fix to try.
I understand your point but also thought it was worth mentioning something less common. Most folks recommend getting your own modem, which is great, but it seems like support rarely comes to the rescue. I usually keep theirs on hand so if they suspect an issue with my gear, they can’t point fingers at me. When they realize it’s my modem, they’ll just say it’s faulty and won’t help further. Personally, I always connect it in a bridge setup and manage my own router/firewall. If you reach out to your ISP about problems, they’ll treat it like a generic hardware failure—replace it if it keeps rebooting.
Positive feedback overall. With your ISP they don’t offer a rental unit. You have two choices: 1. Purchase a Modem directly from them—either in full payment or through flexible monthly installments with no interest. They fully back it and will handle firmware updates, etc. 2. Acquire a modem from their approved list. They still provide support, though you might face restrictions on how far they can assist—such as not guaranteeing updates for all devices. If you buy one from them but source it elsewhere (like Amazon), they’ll treat it like a direct purchase, except for standard returns, exchanges, repairs, etc.
In this scenario, even though you prefer not to spend money, if it becomes bothersome enough, I’d consider purchasing one from the approved list. This way, they won’t interfere with it and your configurations will remain intact.
That’s why you purchase a modem—so you avoid those annoying dingle berries. After buying my own modem, I no longer need to rely on Comcast support. If I ever needed help, I’d turn to DSLreports.com, where the direct forum is run by corporate staff, not local locals. Usually, the company representatives can handle most issues, except billing problems. It makes sense to pay Comcast around $120 a year when you can get a modem and pay it back in under a year—depending on the model.
Through my ISP, non-approved modems aren't allowed on their network at all. I back that stance because deploying untested devices would create major support issues. I chose a model they sell directly: it came with a purchase discount during the sale when I signed up. Their team is fully familiar with these products and offers superior assistance compared to the unofficial versions they don’t distribute. Typically, ISP-provided modems are basic or of uncertain quality. My previous Hitron router/modem from Rogers performed adequately in standalone mode but wasn’t ideal. Now I own a separate cable modem and run the network with Meraki equipment: an MX-64 Security Gateway (router + firewall), an MS220-8P PoE switch with 8 ports, and an MR33 wireless access point. I acquired these all for free by attending several Meraki webinars. They often run promotions, but you need a proper business email to qualify. Each device type is limited—you can’t just repeat webinars to get multiple APs. The drawback is the three-year licenses from Meraki; once they expire, I’ll likely upgrade back to consumer hardware like the TP-Link Archer C9.
It isn't a regular weekly occurrence. I've experienced this four times in a week and also had it run smoothly for a month without any problems. Usually not more than that. I can save the configuration, which means I shouldn't need to reload it often. It also doesn't support encryption, which might help fix the issue. Since there are no connectivity problems, it has been broadcasting an unused Wi-Fi network for about two to three months. Honestly, I'm choosing to accept it. If I need to contact the ISP, there are other services that are better, cheaper, and faster now.
You have the freedom to decide how to manage this situation—taking action is definitely an alternative. I wouldn’t, though. Either your modem isn’t working properly, or your ISP is experiencing significant problems that require frequent firmware updates. In either scenario, the best solution is to reach out to your ISP and push for a fix: first by replacing the modem with a new one, then investigating why it keeps resetting. If the ISP can’t resolve these issues, they shouldn’t be getting your money. If you have better, cheaper, or quicker options available, consider switching now—drop them and move forward.