Request the ISP to enhance the service area.
Request the ISP to enhance the service area.
I'm based in the UK and have been dealing with slow internet speeds for a while (around 70mbps upload and 20mbps download). I'm looking for advice from others who've tried contacting ISPs about upgrading their service in my area. If anyone has tips, resources, or success stories about getting better speeds, that would be great. If an ISP won't help, are there other options I should explore?
I mean it’s essentially the only option we have. We’re facing the same challenges in the US too. Rural areas are fortunate to have 3 Mbps DSL connections. I’d suggest reaching out to your local officials, because that’s what they’re meant to do—but it’s unlikely to make a big difference. Our main mobile carriers offer 4/5G home internet. Do any UK mobile providers provide similar speeds?
I’d say Starlink focuses on bringing internet access to areas without any coverage. It’s worth noting that none of their plans specify speed beyond “Unlimited high-speed, low-latency internet.” Their details list 25-100 Mbps down and 5-10 Mbps up for the standard plan, with availability of at least 99%. Actual performance can differ significantly, and in extreme cases, nearly four days of downtime per year are considered acceptable. This might not be a major upgrade for heavy users unless you’re government and regulations enforce minimum standards. Otherwise, your best choice is to switch ISPs or relocate to a better-served region.
It's surprising your upload speed is quicker than your download. Most people in similar situations either connect with someone having a stronger link and use WISP gear to send the signal or set up their own ISP/WISP for personal internet access. It can be expensive, but it’s definitely an alternative. That’s my perspective.
You put in a lot of work, but tackling a challenge you're not familiar with won't go well. It might be wiser to ask the city for improved internet access.
It varies by location, and sometimes local laws restrict municipal fiber. It seems our state likely made it unlawful. The responsibility fell to the ISPs to create the rules.