Reported issues with PC freezing during updates and using the mouse.
Reported issues with PC freezing during updates and using the mouse.
OS Name: Microsoft Windows 11 Home
Version: 10.0.22631 Build 22631
Additional OS Info: Not Available
Manufacturer: Microsoft Corporation
Device Name: DESKTOP-LPHSU24
Model: XPS 8940
Type: x64-based PC
SKU: 09C5
Processor: 11th Gen Intel® Core™ i5-11400 @ 2.60GHz, 2601 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date: Dell Inc. 2.15.1, 27/09/2023
SMBIOS Version: 3.2
Controller Version: 255.255
BIOS Mode: UEFI
Board Manufacturer: Dell Inc.
Board Model: 0427JK
Board Version: A00
Role: Desktop
Secure Boot: Enabled
PCR7 Setup Required: Yes
Paths: Windows Directory - C:\WINDOWS, System Directory - C:\WINDOWS\system32
Boot Device: \Device\HarddiskVolume1
Username: DESKTOP-LPHSU24\steve
Time Zone: GMT (Daylight Time)
RAM: 8.00 GB installed, 7.61 GB total, 2.64 GB available
Virtual Memory: 18.6 GB total, 13.0 GB available
Performance Note: The machine frequently freezes and stops restarting unless the issue is resolved.
Error Logs: Multiple entries on Event Viewer, including recent events from June 29th.
Some entries reference repeated failures in DeviceSetupManager and related services.
Potential causes may involve user actions or Event Viewer details.
Check for updates via Microsoft updates and review event logs for more context.
Welcome to the forums, newcomer!
Check out this link: https://support.microsoft.com/en-us...-w...d86e0ef4ca
Consider trying the BIOS update if you're waiting.
If you need a backup, you might want to recreate your Windows 11 bootable USB just in case you have to reinstall the operating system.
Welcome to the forums, newcomer!
https://support.microsoft.com/en-us...-w...d86e0ef4ca
Try this ^
BIOS Version/Date Dell Inc. 2.15.1, 27/09/2023
https://www.dell.com/support/home/en-us/...op/drivers
You are pending a BIOS update, see if that helps.
You might want to have your bootable USB installer for Windows 11 recreated just in case you need to reinstall the OS?
Hi there, thank you for the welcome and reply.
I've completed those scans before but did them again just to be sure everything is fine.
I also visited the Dell website and got these files:
https://pbs.twimg.com/media/GRUKfJPXIAAq...name=large
Concerning your question about a bootable USB installer for Windows 11, do I still need to prepare it if the BIOS has been updated?
Thanks a lot for your assistance.
Best regards
I would maintain a bootable USB installer ready (such as creating one from Microsoft's website and backing up essential data). You're welcome though just trying to assist!