F5F Stay Refreshed Power Users Networks Repeated internet interruptions are becoming more common.

Repeated internet interruptions are becoming more common.

Repeated internet interruptions are becoming more common.

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Charley_xox
Junior Member
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11-02-2025, 04:32 AM
#1
A few days ago I accidentally unplugged my router, since then I've been having a random issue with frequent internet drops (whether the two are related or is just coincidence, I don't know). I'm not super techy when it comes to this stuff, but I checked the event log for my router and this is what I found: 7/27/2018 17:21 84000700 5 RCS Partial Service;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0; 7/27/2018 17:23 84000500 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0; 7/27/2018 17:24 84000700 5 RCS Partial Service;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0; 7/27/2018 17:24 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0; 7/27/2018 17:26 84000700 5 RCS Partial Service;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0; 7/27/2018 17:28 84000500 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0; 7/27/2018 17:30 84000700 5 RCS Partial Service;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0; 7/27/2018 17:33 84000500 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0; 7/27/2018 17:34 84000700 5 RCS Partial Service;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0; 7/27/2018 17:34 84000500 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0; 7/27/2018 17:36 73040100 6 TLV-11 - unrecognized OID;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0; 7/27/2018 17:39 84000500 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0; 7/27/2018 17:43 84000700 5 RCS Partial Service;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0; 7/27/2018 17:47 84000500 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0; 7/27/2018 17:55 84000700 5 RCS Partial Service;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0; 7/27/2018 17:56 84000500 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0; 7/27/2018 17:59 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0; 7/27/2018 18:00 84000500 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0; 7/27/2018 18:04 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0; 7/27/2018 18:08 84000700 5 RCS Partial Service;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0; This issue isn't very bad when watching a video on YouTube or anything, it causes occasional buffering and I rarely notice it then. But whenever I'm playing any sort of online game like CS:GO, PUBG, Fortnite, etc, my game will either freeze for a solid 3-10 seconds or I'll just flat out lose connection to the server and be kicked from the game. My ISP is cox and my router/modem is an Arris model (TG1682G). Again, I'm not super techy and I don't want to have to call anyone from Cox or get the router replaced unless it's my only option. I'd like to know if anyone knows the cause of this issue and how to fix it.
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Charley_xox
11-02-2025, 04:32 AM #1

A few days ago I accidentally unplugged my router, since then I've been having a random issue with frequent internet drops (whether the two are related or is just coincidence, I don't know). I'm not super techy when it comes to this stuff, but I checked the event log for my router and this is what I found: 7/27/2018 17:21 84000700 5 RCS Partial Service;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0; 7/27/2018 17:23 84000500 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0; 7/27/2018 17:24 84000700 5 RCS Partial Service;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0; 7/27/2018 17:24 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0; 7/27/2018 17:26 84000700 5 RCS Partial Service;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0; 7/27/2018 17:28 84000500 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0; 7/27/2018 17:30 84000700 5 RCS Partial Service;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0; 7/27/2018 17:33 84000500 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0; 7/27/2018 17:34 84000700 5 RCS Partial Service;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0; 7/27/2018 17:34 84000500 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0; 7/27/2018 17:36 73040100 6 TLV-11 - unrecognized OID;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0; 7/27/2018 17:39 84000500 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0; 7/27/2018 17:43 84000700 5 RCS Partial Service;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0; 7/27/2018 17:47 84000500 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0; 7/27/2018 17:55 84000700 5 RCS Partial Service;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0; 7/27/2018 17:56 84000500 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0; 7/27/2018 17:59 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0; 7/27/2018 18:00 84000500 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0; 7/27/2018 18:04 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0; 7/27/2018 18:08 84000700 5 RCS Partial Service;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0; This issue isn't very bad when watching a video on YouTube or anything, it causes occasional buffering and I rarely notice it then. But whenever I'm playing any sort of online game like CS:GO, PUBG, Fortnite, etc, my game will either freeze for a solid 3-10 seconds or I'll just flat out lose connection to the server and be kicked from the game. My ISP is cox and my router/modem is an Arris model (TG1682G). Again, I'm not super techy and I don't want to have to call anyone from Cox or get the router replaced unless it's my only option. I'd like to know if anyone knows the cause of this issue and how to fix it.

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Tomi4212
Junior Member
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3
11-02-2025, 04:32 AM
#2
Are you using WiFi or Ethernet? Have you switched your connection method since the problem began? A helpful suggestion is to restart your router’s settings. You should locate it by connecting directly through a browser and checking its IP address online.
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Tomi4212
11-02-2025, 04:32 AM #2

Are you using WiFi or Ethernet? Have you switched your connection method since the problem began? A helpful suggestion is to restart your router’s settings. You should locate it by connecting directly through a browser and checking its IP address online.

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Sm1lle
Junior Member
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10
11-02-2025, 04:32 AM
#3
I'm connecting via Ethernet. I attempted WiFi using a USB dongle, but it didn't establish a connection. Given the unstable drops impacting my phone and other devices, I believe the problem would continue on WiFi too. Yes, I've also reset the router.
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Sm1lle
11-02-2025, 04:32 AM #3

I'm connecting via Ethernet. I attempted WiFi using a USB dongle, but it didn't establish a connection. Given the unstable drops impacting my phone and other devices, I believe the problem would continue on WiFi too. Yes, I've also reset the router.

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COLIN20052012
Posting Freak
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857
11-02-2025, 04:32 AM
#4
Restart your QOS settings? If you have a moment, explore QOS options and define rules that prioritize game packets over streaming. I’ve customized my own policies to ensure smoother overall streaming—especially when many users are online—but they prioritize essential traffic first, similar to streaming. This also lets me restrict pirate or torrenting content, slowing their data and response times significantly.
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COLIN20052012
11-02-2025, 04:32 AM #4

Restart your QOS settings? If you have a moment, explore QOS options and define rules that prioritize game packets over streaming. I’ve customized my own policies to ensure smoother overall streaming—especially when many users are online—but they prioritize essential traffic first, similar to streaming. This also lets me restrict pirate or torrenting content, slowing their data and response times significantly.

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Dark_Chan
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77
11-02-2025, 04:32 AM
#5
I don’t interact with QOS, and it shouldn’t be the cause because nothing in the system has changed since the problem began. The concern seems linked to another factor rather than QOS itself. Since I’m not very familiar with technical details, it probably isn’t a software issue. Could it be related to hardware or something Cox is handling on their side? I don’t think any software is responsible.
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Dark_Chan
11-02-2025, 04:32 AM #5

I don’t interact with QOS, and it shouldn’t be the cause because nothing in the system has changed since the problem began. The concern seems linked to another factor rather than QOS itself. Since I’m not very familiar with technical details, it probably isn’t a software issue. Could it be related to hardware or something Cox is handling on their side? I don’t think any software is responsible.

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Azastias
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223
11-02-2025, 04:32 AM
#6
Visit your signals page and check it against this link: https://www.dslreports.com/faq/16085. You might be experiencing signal problems.
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Azastias
11-02-2025, 04:32 AM #6

Visit your signals page and check it against this link: https://www.dslreports.com/faq/16085. You might be experiencing signal problems.

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