Rejecting any warranty extensions for Windows 10.
Rejecting any warranty extensions for Windows 10.
They haven’t fully accepted this idea. A guest account can be created and secured, but uploading it requires a physical drive; otherwise they’ll dismiss it and return it. Removing the drive may have canceled your warranty.
If you want to keep your privacy safe, format the HDD using zero-write multi-pass before sending it. Ensure you take steps to protect your data, but do so in a way that allows proper diagnosis and service of your device. Clean the HDD, then reinstall it before delivering it.