Redragon K550 firmware issue reported
Redragon K550 firmware issue reported
Yesterday I changed my Redragon K550 driver because I had an older version, but when I opened the program it began updating the keyboard’s firmware. Now the right shift and the + key on the numpad aren’t working; I believe the new firmware is causing the issue. I tried reaching out to support, who suggested sending it back to the store I bought it from, but that’s quite far away since I ordered it online. I don’t know anything about flashing firmware or similar tasks, so any advice would be greatly appreciated!
Have you attempted to revert to previous firmware? If successful, you should be able to roll back the drivers moving forward.
I would like to clarify that I updated my firmware mainly because the keyboard software suggested an update, and aside from that, I’m unsure how to locate previous firmware versions. When working with the old software, no downgrade prompt appears, so I think it continues using the same firmware regardless.
through some trials I discovered that one of the keys remains functional, specifically the > key, while the < key is not working.
It seems like you're referring to something that isn't fully connecting, so you might want to consider a RMA.
Could it be that I mistakenly uploaded an ANSI version of my keyboard's firmware onto it? I have an ISO layout.