F5F Stay Refreshed Hardware Desktop Record your screen without sound while playing games.

Record your screen without sound while playing games.

Record your screen without sound while playing games.

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Inezze009
Senior Member
716
10-22-2021, 03:05 AM
#1
Issue: PC Crashes to a black screen while gaming normally after about 10-15 minutes. After a few seconds audio comes back but all display inputs remain blank until either I power cycle the system or sometimes it does on it's own. On reboot it lists the crash as caused by Windows Desktop Manager (dwm.exe), with the report listed below. This only happens when gaming (Mainly CS2 which is what I play the most but all games), I can browse the web, watch YT or do anything other than gaming with no issues. I have also stress tested both the GPU and CPU each for over an hour each which does not result in any crashes. Specs: CPU: Ryzen 5600x (Cooled by a Hyper 212) MOBO: MSI MPG B550 Gaming Edge Wifi RAM: GSkill Ripjaws V 16 GB (2x8) DDR4 3200 CL16 GPU: MSI VENTUS 2X V1 GeForce RTX 3060 Ti LHR SSD: WD Black SN770 2TB HDD: Random 2 TB Toshiba Drive PSU: Corsair CX650M OS: Win11 Home 64 Bit Crash report: Source Desktop Window Manager Summary Stopped working Date ‎2025-‎07-‎24 10:41 PM Status Report sent Description Faulting Application Path: C:\Windows\System32\dwm.exe Problem signature Problem Event Name: APPCRASH Application Name: dwm.exe Application Version: 10.0.22621.5415 Application Timestamp: debc3f6b Fault Module Name: dwmcore.dll Fault Module Version: 10.0.22621.5415 Fault Module Timestamp: 56b37f2a Exception Code: c00001ad Exception Offset: 000000000027b1f8 OS Version: 10.0.22631.2.0.0.256.121 Locale ID: 4105 Additional Information 1: 6712 Additional Information 2: 67122ac6a78caf990828845421bfc123 Additional Information 3: 812b Additional Information 4: 812bf7902d318688d7269a2b25f39034 Extra information about the problem Bucket ID: 8a022e2fc96e193091f5a5e61135a64a (1294122875488675402) My attempts at troubleshooting: In no particular order these are what I have already tried. And have had 0 success with. 1. DDU wipe and reinstallation of graphics drivers 2. With DDU wipe and tried new and older drivers 3. Disabling XMP 4. Updating to newest BIOS 5. Tried an older BIOS 6. Updating all system drivers 7. Disabling hardward acceleration on windows, discord and steam. 8. Reseating all components and cables with the exception of CPU and cooler 9. Fresh install of windows on a seperate drive. Final Notes: Looking for any help because based on what I have witnessed I still don't know for certain if it is a hardware or software issue. I am currently out of town but will be getting a UPS when I get home to see if it stabilizes it. Was also planning on trying to install Win10 on the extra drive too. Thanks to anyone with any suggestions.
I
Inezze009
10-22-2021, 03:05 AM #1

Issue: PC Crashes to a black screen while gaming normally after about 10-15 minutes. After a few seconds audio comes back but all display inputs remain blank until either I power cycle the system or sometimes it does on it's own. On reboot it lists the crash as caused by Windows Desktop Manager (dwm.exe), with the report listed below. This only happens when gaming (Mainly CS2 which is what I play the most but all games), I can browse the web, watch YT or do anything other than gaming with no issues. I have also stress tested both the GPU and CPU each for over an hour each which does not result in any crashes. Specs: CPU: Ryzen 5600x (Cooled by a Hyper 212) MOBO: MSI MPG B550 Gaming Edge Wifi RAM: GSkill Ripjaws V 16 GB (2x8) DDR4 3200 CL16 GPU: MSI VENTUS 2X V1 GeForce RTX 3060 Ti LHR SSD: WD Black SN770 2TB HDD: Random 2 TB Toshiba Drive PSU: Corsair CX650M OS: Win11 Home 64 Bit Crash report: Source Desktop Window Manager Summary Stopped working Date ‎2025-‎07-‎24 10:41 PM Status Report sent Description Faulting Application Path: C:\Windows\System32\dwm.exe Problem signature Problem Event Name: APPCRASH Application Name: dwm.exe Application Version: 10.0.22621.5415 Application Timestamp: debc3f6b Fault Module Name: dwmcore.dll Fault Module Version: 10.0.22621.5415 Fault Module Timestamp: 56b37f2a Exception Code: c00001ad Exception Offset: 000000000027b1f8 OS Version: 10.0.22631.2.0.0.256.121 Locale ID: 4105 Additional Information 1: 6712 Additional Information 2: 67122ac6a78caf990828845421bfc123 Additional Information 3: 812b Additional Information 4: 812bf7902d318688d7269a2b25f39034 Extra information about the problem Bucket ID: 8a022e2fc96e193091f5a5e61135a64a (1294122875488675402) My attempts at troubleshooting: In no particular order these are what I have already tried. And have had 0 success with. 1. DDU wipe and reinstallation of graphics drivers 2. With DDU wipe and tried new and older drivers 3. Disabling XMP 4. Updating to newest BIOS 5. Tried an older BIOS 6. Updating all system drivers 7. Disabling hardward acceleration on windows, discord and steam. 8. Reseating all components and cables with the exception of CPU and cooler 9. Fresh install of windows on a seperate drive. Final Notes: Looking for any help because based on what I have witnessed I still don't know for certain if it is a hardware or software issue. I am currently out of town but will be getting a UPS when I get home to see if it stabilizes it. Was also planning on trying to install Win10 on the extra drive too. Thanks to anyone with any suggestions.

M
Minemanhpminer
Member
193
10-22-2021, 06:11 AM
#2
Let's try Memtest.
M
Minemanhpminer
10-22-2021, 06:11 AM #2

Let's try Memtest.

T
taigadog03
Junior Member
34
10-22-2021, 07:16 AM
#3
It might be useful to run a memory test like MemTest to verify stability.
T
taigadog03
10-22-2021, 07:16 AM #3

It might be useful to run a memory test like MemTest to verify stability.

M
MiniB
Member
50
10-22-2021, 08:50 AM
#4
No, your GPU is seated correctly.
M
MiniB
10-22-2021, 08:50 AM #4

No, your GPU is seated correctly.

J
jenjs
Junior Member
12
11-01-2021, 09:01 PM
#5
Just to confirm, I've completed the test four times. The system was updated from 23H2 to 24H2. I'm experiencing the same crash symptoms during startup but now receiving new error codes. I'm seeking advice. Source: Windows Summary Hardware error Date ‎2025-07-31 8:38 PM Status Not reported Description A malfunction in your hardware is preventing Windows from functioning properly. Problem Event Name: LiveKernelEvent Code: 141 Parameter 1: ffff8089b75ad460 Parameter 2: fffff806424ca7c0 Parameter 3: 0 Parameter 4: ffff8089b0cad080 OS version: 10_0_26100 Service Pack: 0_0 Product: 256_1 OS Version: 10.0.26100.2.0.0.256.121 Locale ID: 4105 Files that assist in identifying the issue WATCHDOG-20250731-2038.dmp sysdata.xml WERInternalMetadata.xml memory.csv sysinfo.txt WERInternalRequest.xml And: Source Windows Summary Hardware error Date ‎2025-07-31 9:21 PM Status Not reported Description A malfunction in your hardware is preventing Windows from working correctly. Problem Event Name: LiveKernelEvent Code: 1b8 Parameter 1: a Parameter 2: 0 Parameter 3: 0 Parameter 4: 0 OS version: 10_0_26100 Service Pack: 0_0 Product: 256_1 OS Version: 10.0.26100.2.0.0.256.121 Locale ID: 4105
J
jenjs
11-01-2021, 09:01 PM #5

Just to confirm, I've completed the test four times. The system was updated from 23H2 to 24H2. I'm experiencing the same crash symptoms during startup but now receiving new error codes. I'm seeking advice. Source: Windows Summary Hardware error Date ‎2025-07-31 8:38 PM Status Not reported Description A malfunction in your hardware is preventing Windows from functioning properly. Problem Event Name: LiveKernelEvent Code: 141 Parameter 1: ffff8089b75ad460 Parameter 2: fffff806424ca7c0 Parameter 3: 0 Parameter 4: ffff8089b0cad080 OS version: 10_0_26100 Service Pack: 0_0 Product: 256_1 OS Version: 10.0.26100.2.0.0.256.121 Locale ID: 4105 Files that assist in identifying the issue WATCHDOG-20250731-2038.dmp sysdata.xml WERInternalMetadata.xml memory.csv sysinfo.txt WERInternalRequest.xml And: Source Windows Summary Hardware error Date ‎2025-07-31 9:21 PM Status Not reported Description A malfunction in your hardware is preventing Windows from working correctly. Problem Event Name: LiveKernelEvent Code: 1b8 Parameter 1: a Parameter 2: 0 Parameter 3: 0 Parameter 4: 0 OS version: 10_0_26100 Service Pack: 0_0 Product: 256_1 OS Version: 10.0.26100.2.0.0.256.121 Locale ID: 4105