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Random Reboots

Random Reboots

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BluRamzy
Member
166
04-12-2019, 08:20 AM
#1
Just built a pc with all new parts except for the gpu and ssd: r5 3600 16gb gskill ram b450 aorus elite antec eagpro 650w galax 1060 6gb toshiba sata ssd WD green hdd It was working fine until i tried to play a game. So completely randomly windows with restart it self without a blue screen or any kind of error message, it mostly happens while im gaming although once or twice it restarted while i was browsing on chrome. Sometime it will do it after an hour or two, sometimes 15mins or even when as soon as i get into the games menu. Does seem to be different for certain games though for example i cant get past the menu on Civ 6, Ghost Recon breakpoints will last 5-10min and Total war 3k might go for a couple of hours. Its a new windows 10 install and my temps seem ok getting max of 65c on the gpu under full load and about 75 max on the cpu with about 40-60% load. Iv tried a few things like reseating the ram , running memtest, checked the drive health said it was all good, the os is on the ssd and all my game files are on the hdd. BIOS is updated to latest, all drivers are upto date, someone told me to turn off automatic restart and turn off fast startup which i did. Iv tried using both the balanced and high performance power plans. Did sfc/ scannow and it said it found corrupted file and repaired them but that didnt make any difference. I was downloading all my games and feel like the restarts happened more often while downloading i could be wrong though, using Ethernet at the moment still waiting for my wireless adaptor to arrive. Also i doubt this is related but i get alot a crackling noise on both my speakers and usb headset which never happened on my old PC. So would like suggestions on what to try next, Cheers!
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BluRamzy
04-12-2019, 08:20 AM #1

Just built a pc with all new parts except for the gpu and ssd: r5 3600 16gb gskill ram b450 aorus elite antec eagpro 650w galax 1060 6gb toshiba sata ssd WD green hdd It was working fine until i tried to play a game. So completely randomly windows with restart it self without a blue screen or any kind of error message, it mostly happens while im gaming although once or twice it restarted while i was browsing on chrome. Sometime it will do it after an hour or two, sometimes 15mins or even when as soon as i get into the games menu. Does seem to be different for certain games though for example i cant get past the menu on Civ 6, Ghost Recon breakpoints will last 5-10min and Total war 3k might go for a couple of hours. Its a new windows 10 install and my temps seem ok getting max of 65c on the gpu under full load and about 75 max on the cpu with about 40-60% load. Iv tried a few things like reseating the ram , running memtest, checked the drive health said it was all good, the os is on the ssd and all my game files are on the hdd. BIOS is updated to latest, all drivers are upto date, someone told me to turn off automatic restart and turn off fast startup which i did. Iv tried using both the balanced and high performance power plans. Did sfc/ scannow and it said it found corrupted file and repaired them but that didnt make any difference. I was downloading all my games and feel like the restarts happened more often while downloading i could be wrong though, using Ethernet at the moment still waiting for my wireless adaptor to arrive. Also i doubt this is related but i get alot a crackling noise on both my speakers and usb headset which never happened on my old PC. So would like suggestions on what to try next, Cheers!

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henrikre
Member
220
04-13-2019, 01:32 AM
#2
Check the event viewer for shutdown or reboot reasons related to your power supply. Reinstall Windows and reattach all power cables if your case includes a reset button. Unplugging it might resolve the issue, based on past experiences with similar problems.
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henrikre
04-13-2019, 01:32 AM #2

Check the event viewer for shutdown or reboot reasons related to your power supply. Reinstall Windows and reattach all power cables if your case includes a reset button. Unplugging it might resolve the issue, based on past experiences with similar problems.

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Rok_ka
Member
146
04-13-2019, 08:31 AM
#3
I think it's a driver issue. I have had the same problem recently. No blue screen or error message. It just restarts. It only happens to me while gaming for a period of time.Usually over 30 minutes. Good to know others are having the same issue. You are not the first to report this problem.
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Rok_ka
04-13-2019, 08:31 AM #3

I think it's a driver issue. I have had the same problem recently. No blue screen or error message. It just restarts. It only happens to me while gaming for a period of time.Usually over 30 minutes. Good to know others are having the same issue. You are not the first to report this problem.

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Dyriver
Member
145
04-15-2019, 06:45 AM
#4
Have you explored another power supply unit? Perhaps a colleague's or someone else's.
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Dyriver
04-15-2019, 06:45 AM #4

Have you explored another power supply unit? Perhaps a colleague's or someone else's.

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Devil8Rose
Junior Member
3
04-22-2019, 05:58 AM
#5
The only entries in the event viewer are a 'critical error 41' related to kernel-power, with the note that the system restarted unexpectedly after shutting down. This might suggest a power or stability issue. The power supply appears adequate, delivering 648 watts on the +12V rail and 100 watts on the +5V rail. These capacities should comfortably support the components you’re using. You recently installed a fresh Windows version on a new M.2 SSD, and you removed the reset button to try and resolve the problem. However, the PC still restarts repeatedly—sometimes after launching a game, sometimes without warning. This inconsistency raises concerns, especially since you’ve experienced crashes while playing games for extended periods and others on your system have similar issues. You’re considering whether the problem lies with the GPU or if there’s a deeper driver or firmware issue. You’ve tried other brands like Asus and Galaxy, but none resolved the matter. You’re open to purchasing a different PSU if needed, but you want to confirm the PSU itself isn’t the cause before making a change. The situation seems to point toward a potential driver or software conflict rather than hardware failure.
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Devil8Rose
04-22-2019, 05:58 AM #5

The only entries in the event viewer are a 'critical error 41' related to kernel-power, with the note that the system restarted unexpectedly after shutting down. This might suggest a power or stability issue. The power supply appears adequate, delivering 648 watts on the +12V rail and 100 watts on the +5V rail. These capacities should comfortably support the components you’re using. You recently installed a fresh Windows version on a new M.2 SSD, and you removed the reset button to try and resolve the problem. However, the PC still restarts repeatedly—sometimes after launching a game, sometimes without warning. This inconsistency raises concerns, especially since you’ve experienced crashes while playing games for extended periods and others on your system have similar issues. You’re considering whether the problem lies with the GPU or if there’s a deeper driver or firmware issue. You’ve tried other brands like Asus and Galaxy, but none resolved the matter. You’re open to purchasing a different PSU if needed, but you want to confirm the PSU itself isn’t the cause before making a change. The situation seems to point toward a potential driver or software conflict rather than hardware failure.

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Sara_Sampaio
Member
138
04-26-2019, 12:05 PM
#6
I intended to reference the PSU, not the GPU. My mistake.
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Sara_Sampaio
04-26-2019, 12:05 PM #6

I intended to reference the PSU, not the GPU. My mistake.

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tsew04
Junior Member
43
04-26-2019, 04:31 PM
#7
You're experiencing restart issues after replacing the CPU, but only the PSU is new. It might not be the CPU itself—check the power connections and ensure everything is properly seated.
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tsew04
04-26-2019, 04:31 PM #7

You're experiencing restart issues after replacing the CPU, but only the PSU is new. It might not be the CPU itself—check the power connections and ensure everything is properly seated.

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RazerSK
Junior Member
43
04-27-2019, 01:19 AM
#8
Theres a good chance, its possible it could also be the motherboard It sounds like theres an issue with power to cpu
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RazerSK
04-27-2019, 01:19 AM #8

Theres a good chance, its possible it could also be the motherboard It sounds like theres an issue with power to cpu