Random PC restart occurs without any processing or graphics demand.
Random PC restart occurs without any processing or graphics demand.
Hello there, I build a new pc and run into an issue which I really cant identify why it is happening. First of all the specs. CPU: AMD Ryzen 7 5700x Cooler: Dark Rock 4 MB: Aorus B550 Elite V2 RAM: TridenZ neo 2x8GB 3600mhz GPU: GTX 1080 PSU: 750W be quiet Straight power 11 OS: Win10 Well I really dont know what I should do atm. The PC randomly shuts off within 5-10mins without doing anything. I changed the cables for the GPU, I ran it with 1 stick of RAM, I switched SATA cables (there are 2 SSD and the Case on the SATA cable). I did the bios update to F14 for the 5700x. I installed somehow the drivers for the chipset, but cant install the GPU drivers because its shutting off all the time. There is no overheating or something... I checked the temps. In the eventmanger its the Code:41 if someone wants to know. Anyone knows what I could try? Im out of ideas atm. Im thankfull for every suggestion.
I’d just verify the graphics card functions in the old PC to ensure nothing was affected during the transfer. If everything looks good, the next possible issue could be the power supply. I’d switch to a different power supply and test the system on the motherboard case. There’s always a risk that even new components might fail.
It seems like a possible power supply unit or motherboard issue, though these are typical problems. Just to confirm: RAM and GPU correctly placed? Removed plastic cover from cooler base? Cleaned thoroughly and applied thermal paste? CPU securely fastened? Cooler in good contact with CPU and firmly set? No damage to CPU or socket, nor contamination (thermal paste might shift to unwanted spots, and misalignment is easy)? I tried booting a CPU without a cooler for a quick test and it shut down immediately—slow and abrupt. Didn’t even make it through a fast startup. There’s also a risk the system won’t log a thermal spike during shutdown. @codex1337 Added: RAM modules can be tricky with Ryzens boards; I used a kit that caused problems for months, and QVL didn’t list my RAM model, so compatibility wasn’t assured. This is definitely something to investigate further. Edited October 14, 2022 by An0maly_76 Updated with more details
I’m planning to check if my GPU functions tomorrow since it’s getting late in Germany. I also considered the PSU but haven’t experienced this before. It seems to shut down even when idle, and I’m thinking about a rebuild tomorrow. It could be related to the CPU or RAM—reinstalling them four times recently. The board claims support up to 3200, but it appears compatible with the RAM kits I have. I might test the RAM first and see if that helps. FYI: All parts are genuine, but the memory never got used—it was sealed. The CPU ran once and worked fine. This is really confusing because I can’t pinpoint why it shouldn’t work.
The issue arises when the PC powers off and I attempt to restart it, but it fails. There’s no display, the keyboard doesn’t light up, and the GPU and CPU are active (lighting), yet USB devices and monitors remain inactive. This could be a warning sign.
The speed is not the only critical factor here. The CPU has a max supported RAM speed, and boards have a Qualified Vendor List that is good to go by, especially in cases like this. And that comes down to the specific part number. I have a 5900X / RTX3060ti rig I built brand-new that ran fine for two weeks or so. One night, it shutdown hard while gaming. Fans wide open all around, no audio or video. Reseated RAM / GPU, seemed to fix it, but after that, it had no video on startup every 8-12 boots. After four months of cussing, fussing, pulling my hair out, vertically mounting GPU to eliminate sag, and twelve partial disassemblies, the board was RMA'd. I finally figured it out when one of the DIMMs caused a different set of issues in a different board. Installing the second brought back the no-video startup. From there, the first DIMM caused audio-only and video-audio cutout when gaming until I swapped for QVL-recommended RAM for that board and the issues went away. When the original board returned, installed RAM from that board's QVL as well. Stopped the issues cold. So while there are situations where RAM might work no matter what, it's not as much of a given with Ryzens. ADDED: @codex1337 Here is the link to the board's Qualfiied Vendor List... Quick and easy way is to CTRL-F (for FIND), then enter the RAM's SKU number. If it's not there, there's a possibility that may be the problem. This can vary by processor series (Vermeer vs Matisse, etc.) so for future reference, be sure to clarify this. The 5700X is a Vermeer, which is what this list is for. https://download.gigabyte.com/FileList/M...444a6ddffd Edited October 14, 2022 by An0maly_76 Revised, more info
Update Brief: Issue resolved by replacing the PSU. Appreciate your assistance!